*Primary Location: *6305 Peachtree Dunwoody Rd, Manchester, CT, US
Division: *Cox Communications
Job Level: *Manager/Senior Manager
Shift: *Day Job
Requisition Number: *216767_75821407
Cox Communications is searching for a Manager of Video Control Systems Operations. This role provides leadership and direction for development support of current and future video control system platforms related to customer-facing video technologies. The position is responsible for production video quality and performance. In addition, provides direction and prioritization to development teams for resolution of defects and improvements identified and required on production platforms. The role is purposed to provide Tier 3 video support for field and product operations with the focus to ensure highly reliable applications and exceptional video quality for our customers on IP and QAM video platforms. Establishes and implements technical and operating performance standards, analysis, measurement, and adjustment of downstream linear video. Utilizes strong interpersonal skills that allow for developing exceptional relationships with various businesses, technical, and operational departments.
Primary Responsibilities and Essential Functions*
Provide functional leadership and execution of technology solutions and support ensuring achievement of the companys business objectives
Identifies, proposes, and influences business solutions, negotiates deliverables and requirements across multiple business customers or organizations
Ability to drive process and procedure standardization across a national organization
Responsible for national organization with teams located across various regions of the country
Possesses a strong focus on technical operations and driving efficiencies in people and process
Provides leadership and mentoring to team members and peers
Anticipates industry trends and relates those changes to current and future needs and projects
Partner with other functional groups to develop, manage, track, and analyze operational support structures, tools, methods and procedures and processes to gain maximum effectiveness, efficiency, and a quality customer experience
Ensure that production issues are prioritized, communicated appropriately and planned for resolution in future software releases or patches
Work closely with technology teams and management in order to fully understand business priorities of the function and the corporation as a whole
Establish functional strategic goals for improving operations, products, and services
Initiate and direct activity aligned with achieving people and process improvement
Ensure team alignment and focus on achieving and exceeding company goals
Analyze and manages capital and expense budgets
Oversee and lead contract negotiations and vendor management
5+ years of experience required in related field (Technology Leadership, Customer-Facing Video Technologies or Application Development)
Manage relationships between business, development, and relevant technology departments
Strong focus on delivering a quality customer experience
Requires IPTV knowledge and experience supporting in a production environment
Ability to manage multiple vendor relationships and drive synergies between innovative product offerings
Responsible for managing an annual budget for team projects
Ability to manage and develop teams that are geographically dispersed
Willing to travel to remote team facilities and corporate office
BS/BA degree in related discipline strongly preferred (computer science, engineering or related field)
Masters Degree in related discipline (computer science, engineering or related field)
3+ years of experience in a management role preferred
3+ years of experience in a management role or leading cross functional projects preferred
Experience in telecommunications industry desired
Experience with conditional access and digital rights management systems
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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