HCA San Antonio , TX 78245
Parallon is one of the country'slargest premier revenue cycle partners, with more than 15,800 employees serving600 hospitals and 3,000 physician practices. Annually, we collect more than$41 billion and interact with 37 million patients. Our track record of resultsis among the best in the industry. Weserve hospitals, physician practices and healthcare systems by bringing deepoperational knowledge and tailored revenue cycle solutions so that providerscan focus on fulfilling their mission.
Job Summary The Vendor Collections Management Manager is responsible for assisting the Director in daily operationsof agency and charityfunctions. The Manager is responsible for guiding the staff in their day to day responsibilities which includes mentoring and training them as needed.
Supervisor VCM Director
Supervises Team Lead, Analyst and Charity Analyst
Duties (included but not limited to):
Manage vendor collection operations and functions as they pertain to the Uninsured/Under Insured such as monitoring collection agency placementsand recoveries, reviewing and approving charity applications, bad debt reporting(including bad debt, charity and uninsured discount projections), Pending Medicaid Reconciliation process and reporting, eRequest, eTran, pool completion and settlement campaignmanagement, etc.
Ensure Bankruptcy exceptions, VCM pool completion, CWF and eRequest aging stats remainwithin corporate standards/guidelines and that associated goals are met.
Actively participatein the annual Internal and
External Auditsof SOX, Bad Debt, and other processesto submit all required documentation in a timely manner
Ensure Medicaid Conversion, Early Out, Primary, and Secondary collection agency goals are met
Conduct vendor quality assurance audits per established policy
Managed the Medicaid Reconciliation process per established policy
Review, approve, or reject eTran lines
Ensures VCM associates, Team Leads, and vendorsadhere to Facility,Parallon and SSC policiesand procedures.
Reviews Bad DebtPre List accountsweekly to verifyVCM Rep/Team Lead notationsfor each account are accurate and that accounts have followed appropriate collections and billing protocols accordingto SSC and Corporate policy.
Researches and responds to accountinquiries and escalations from SSC management, SSC/Corporate legal teams, facilitymanagement, patients, collection vendors, etc.
Performs monthly quality audit reviewsonaccounts assignedto Team Leads as required by Corporate/SSC policy.
Meets regularly with vendors to review performance and managevendor relationships.
Tracks and managesself-pay AR and vendorinventories to ensure accountsare being handled appropriately by the vendorsand flowing through the collection cycles as defined by Corporate/SSC policies and procedures.
Analyzestrends impacting account aging and workwith vendors to developaction plans to improveaccount flow andcollection results.
Facilitates completion of monthly inventory reconciliations for all vendor
Facilitates the review and approval of monthly vendor invoices.
Reviews and approvescharity write-offs basedon threshold by reviewing account notes for appropriatenessandin accordance with established guidelines.
Ensure all uninsured discounts andmissing I-Plansare corrected in accordance with Corporate/SSC policies.
Supervises and provides ongoing training, coaching and support to VCM staff department personnel.
Handles disputes escalated by vendor regardingaccount balances and credit reporting.
Monitors vendor inventory to ensure placements are within pre-determined thresholds
Reviews accounts recommended for write-off to ensure accounts have aged as determined by hospital/corporate guidelines.
Communicates with EOS collection agencies and attorney; continuously evaluates and monitors their performance in handling of accounts.
Primary contact for all vendor communication and responds to all vendor requests on a daily basis.
Monitors placements over defined threshold.
Collaborate with Collections on Agency Sweeps
Compiles and maintains statistics, records, and reports, keeping all information up-to-date.
Develops, recommends, and implements new programs and projects as directedby the VCM Director.
Performs cross-training as directed by Director.
Review and submit eSAF requests for vendor security
Maintain staff payroll via KRONOS
Develops VCM associate and Team Lead goals (annually).
Conducts annual performance reviews with associates and Team Leads.
Maintain and run Business Object Scripts
Managed corporate approved campaign settlements
Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement"
Other duties as assigned
KNOWLEDGE, SKILLS & ABILITIES
Organization - proactively prioritizes needs and effectively manages resources
Communication - communicates clearly and concisely, verballyand in writing.This includes utilizing proper punctuation, correct spelling and the abilityto transcribe accurately. The ability to communicate with staff, ParallonManagement, Divisionand Group Executives
Customer orientation - establishes and maintains long-termcustomer relationships, building trust and respectby consistently meetingand exceeding expectations
Interpersonal skills - able to work effectively with other employees, patients and external parties
PC skills - demonstrates proficiency in MicrosoftOffice applications and others as required
Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services
Tactical execution - oversees the development, deployment and directionof complex programsand processes
Project Management - assesses work activities and allocates resources appropriately
Policies & Procedures- demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic skills - demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes, have ability to work quickly and accurately in a fast-paced environmentwhile managing multiple demands, ability to work both independently and collaboratively as a team player,adaptability, analyticaland problem solving abilityand attention to detail and able to perform basic mathematical calculations, balanceand reconcile figures,punctuate properly, spell correctly and transcribe accurately.
Bachelor'sDegree in Business or related field required.
Minimum threeyears' experience in relatedarea with two ofthese years being healthcare management experience OR completion of the ParallonManager TraineeProgram.
Parallon/HCA isan equal opportunity workforce and no one shall discriminate against anyindividual with regard to race, color, religion, sex, national origin, age,disability, sexual orientation, gender identity or expression, geneticinformation or veteran status with respect to any offer, or term or condition,of employment. We make reasonable accommodations to the known physical andmental limitations of qualified individuals with disabilities.