Manager V

Under the direct supervision of the Integrity Support Services Director, performs advanced (senior-level)

managerial work providing direction and guidance in strategic operations and planning. Plans, organizes,

implements, and directs the overall field operations of the Integrity Support Services programs. Provides

overall vision, leadership and strategic direction for Integrity Support Services programs and staff in the

region. Ensures the strategic vision and goals of the agency are met through proactive strategic leadership

and planning. Makes presentations, provides information to the HHSC, state and federal agencies, and other

organizations regarding Integrity Support Services programs and services. Directly supervises program

managers and numerous support staff. Manages Integrity Support Services programs to achieve program

goals and objectives for the region and agency. Ensures execution of the Executive Commissioner's goals

and compliance with regulations and Health and Human Services Commission (HHSC) standards.

Coordinates support services with the Director for Regional Administrative Services, including purchasing,

budget, records management, business services, etc. Works under minimal supervision, with extensive

latitude for the use of initiative and independent judgment.

The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for

excellence by taking pride in your work, embracing people's differences as a source of strength,

accomplishing more through partnership, leading by example and learning for continuous improvement. Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs

other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and

performance appraisals. (10%) Prepares management reports, analyzes information to keep management

informed, and responds to issues. (10%) Maintains effective communication with clients, regional or state

office staff, community leaders, or public officials. (15%) Submits and negotiates funding requests and

monitors expenditures to conduct program operations within budget allocations. (10%) Develops, implements,

and monitors strategic plans for improving operations and resolving ongoing problems or issues. (10%)Provides overall vision, leadership and strategic direction for the region. (25%) Directs and assesses the

evaluation of Integrity Support Services and implements or recommends improvements. (20%) Must be able

to work overtime outside of normal hours of operation which may include weekend when called upon. Must be

able to work under constant pressure to meet required deadlines. Knowledge Skills Abilities:

Knowledge of local, state, and federal laws and regulations relevant to Office of Social Services (OSS) and

Access and Eligibility Services (AES) program areas. Knowledge of the principles and practices of public

administration and management. Skill in managing program activities. Ability to establish goals and

objectives. Ability to devise solutions to administrative problems.

Ability to testify at hearings. Ability to plan,

delegate assignments, and/or supervise the work of others. Skill in strategic planning and executing and

evaluating complex programs, rules, regulations, policies and procedures. Skill in managing multiple and

competing priorities. Skill in problem solving.

Skill in management of department resources. Skill in

leadership, communication and public speaking. Skill in working collaboratively and cooperatively with diverse

groups. Ability to develop, implement, communicate and lead an organizational vision which integrates key

state and program goals, priorities, values and other factors. Ability to promote and support creative thinking.

Ability to explain, advocate, express facts and ideas, and negotiate with individuals and groups, internally and

externally. Ability to build, establish and maintain effective working relationships and coalitions. Ability to make

timely and effective decisions and produce results through strategic planning and the implementation and

evaluation of programs and policies. Registration or Licensure Requirements:

n/a Initial Selection Criteria:

Experience which indicates applicant understands state and federal laws and regulations relevant to eligibility

programs for health and human services required. Graduation from accredited four-year college or university

with a degree in Public Administration, Criminal Justice, Social Work, Psychology, Human Services, or

Business Management preferred. Experience which includes identification of problems, evaluation of

alternatives, and implementation of effective solutions required. Experience that demonstrates the ability to

lead a large and diverse team required. Successful experience and advanced knowledge in federal

government assistance programs specific to SNAP (food stamps), Medicaid, and Temporary Assistance for

Needy Families (TANF) required. Minimum of 5 years' experience in managing a SNAP, Medicaid, TANF,

and/or Medicaid for the elderly and disabled program at the supervisor level or higher. Experience in

managing eligibility programs at the Program Manager level or higher with business units in multiple locations

preferred. Extensive experience using software applications such as Excel, Outlook, Word, and other financial

applications to monitor, analyze, and track program performance required. Experience in managing personnel

and dealing with conflict resolution required. Experience in handling multiple assignments/projects with

competing deadlines required. Experience reviewing, analyzing, and investigating various activities or

operations, making recommendations, and preparing reports required. Experience developing and/or

evaluating policies and procedures required. Experience or training in project management required.

Application indicates willingness to work beyond normal work hours of 8AM-5PM as needed/required.

Application indicates the willingness to travel up to 50% of the time required. Additional Information:

Requisition # 602904

Number of positions to be filled: 1. PN 00051046 Location of position to be filled: The position may be housed

in any office based on business need and availability. The location of the position will be housed Statewide

determined after selection of the candidate.

Note: Current employee applicants must list each position held separately. For example, Texas Works Advisor I job experience must be listed separately from Texas Works Advisor II job experience.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it

administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

This position may require up to 50% of travel. MOS Code:

There is no direct military code equivalent.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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