Manager, US Channel Operations & Publishing

Summary

Location: East Hanover, NJ or Cambridge, MA (Hybrid) #LI-Hybrid About the role: Oversees publishing and operations related to our US channel footprint. Helps bring to life our reputation-based content and channel strategy for the US Enterprise in service of Corporate Communications, Executive Communications and Therapeutic Area Communications.

About the Role

Your Key Responsibilities:

• Supports US Country Social Media Strategy, Content Playbook + Best Practices (LinkedIn, Twitter + beyond)

• Day-to-day publishing of social media and web content

• Key point of contact for submitting content for publication on US social media and US Web platforms

• Support content strategy for Corporate Communications, Executive Communications and Therapeutic Area Communications & Advocacy

• Supports facilitation of cross-functional content calendar in service of US Country reputation goals

• Supports US channel (social and web) measurement and reporting in service of country goals

• Supports Community Management + Issues Escalation (US Channel Ecosystem)

• Supports best practices with social media and platform experts across the US (medical, marketing, etc.)

• Executes on Platform and Content Standards in accordance with BrandLab and US Social Media Content Standards

• Supports relationship with key review teams, including legal, digital governance, ERC, privacy and medical

• Contributes to Social, Web and Communication Excellence POV, Trends and/or Issues Escalation

• Ambassador for Digital Governance and Patient Safety - Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt

Role Requirements

Essential Requirements:

• Bachelor's degree required

• 5+ years of experience in social media, content strategy or website

• Strong project management skills and ability to multi-task

• Social media and web experience

• Collaborative enterprise mindset with comfort in working in a matrix environment

• Understanding of US healthcare industry landscape

Desirable Requirements:

• Advanced degree a plus

• Country communications, corporate communications, with healthcare and/or pharmaceutical background or translatable consumer background preferred

• Hands-on experience using social media management tools a plus; SEO, SEM experience preferred

Novartis Compensation and Benefit Summary: The pay range for this position at commencement of employment is expected to be between $102,400.00 and $153,600.00 / year; however, while salary ranges are effective from 1/1/24 through 12/31/24, fluctuations in the job market may necessitate adjustments to pay ranges during this period. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills, and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?