Manager, Trust & Safety

About the Team

DoorDash's Trust and Safety team is seeking an experienced program manager to oversee our work in the identity and reputation space. Trust and Safety is focused on proactively mitigating safety risk on the DoorDash platform while also responding to safety incidents quickly, effectively and empathetically to ensure our consumers, dashers and merchants have a high quality and safe experience. Our work around identity and reputation are critical tools to ensure that every delivery on DoorDash is a safe one. This is an exciting opportunity for a candidate with a proven track record of performance to oversee our strategy in this critical area.

About the Role

As the manager of DoorDash's identity and reputation efforts, you will provide strategic oversight and program management skills to spearhead and drive the implementation of critical large scale initiatives in support of the Trust and Safety department's goals. You will partner closely with various internal cross functional teams, including product, operations, marketing, public policy and legal as well as identify, onboard and manage external vendors that will aid us in our identity and reputation efforts . You have demonstrated well-honed project management ability in previous work, and you have the ambition to push for large scope change. The role will require you to have the ability to concentrate on the nitty gritty details while also communicating a high level narrative to leadership and partners. We will need a self-starter with a can-do attitude who isn't afraid to roll their sleeves up, can work in a rapidly changing industry, tolerate ambiguity and demonstrate problem-solving leadership with limited oversight.

The ideal candidate has some technical prowess and a passion for data driven insights to help them make informed decisions that improve our valued community.

You're excited about this opportunity because you will…

• Work with Trust and Safety leadership to define, launch, and execute various strategic initiatives focused on identity and reputation assessment for members of our platform

• Manage relationships with third-party vendors including identification, onboarding, service monitoring, performance optimization, and ROI analysis

• Collaborate cross-functionally across Trust and Safety, Marketing, Product, Support, Legal, Public Policy and others to drive key projects.

• Define project goals and key results that align with strategic vision. Gain buy-in, track results, and update progress to key stakeholders.

• Build detailed project plans with tasks, resources, dependencies, and dates. Identify risks and create mitigation plans. Work with the project team to ensure on-time completion of key milestones.

• Prepare presentations and clearly communicate findings from initiatives to management and the broader Trust and Safety organization.

We're excited about you because…

• Bachelor degree required, MBA a plus

• 6+ years of total work experience with 4+ years focused on project/program management, consulting or corporate strategy.

• Experience managing performance of third party vendors

• Familiarity and experience working on projects focused on the online and offline identity and reputation spaces; such as background checks, identify verification and reputation screening

• Experience leading multiple cross-functional projects .

• Experience working with product and engineering teams to implement change and drive results

• Well developed problem-solving and analytical skills.

• Multi-tasking capabilities as we grow fast and changes come up frequently.

• Excellent communication skills and experience working with management and leadership teams, Experience presenting to senior leadership

• 2+ years of Trust and Safety/Risk/Fraud experience preferred

• Knowledge of the product we offer and passion for DoorDash.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users-from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce - people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Compensation

The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

DoorDash cares about you and your overall well-being, and that's why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on August 21, 2023.

Please see the independent bias audit report covering our use of Covey here.

California Pay Range: