Outcome Health Tampa , FL 33602
Posted 2 weeks ago
Join PatientPoint to be part of a dynamic team committed to empower better health. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.
Job Summary
As Manager of our Technical Support Specialist Team, you will lead a team of Technical Support Specialists and oversee the daily operations of our digital signage network. This team is accountable for monitoring and troubleshooting our digital signage network, in provider offices nation-wide, while ensuring top-tier customer service in a collaborative and innovative environment.
What You Will Do
Ensure ongoing daily outreach to customers to provide technical support
Build relationships with both customers and vendors
Efficiently respond to practice and partner questions issues; effectively collaborate with appropriate service resources to ensure resolution in a timely manner
Meet expected KPI's and SLA's
Autonomously manage and troubleshoot issues
Develop ongoing documentation of practices for all customer interactions
Work collaboratively across all teams within the organization
What We Need
High school diploma (or equivalent). Bachelor's degree a plus.
3-5 years in a technical support role or customer service role
Strong work ethic and quality standards
Detail-orientation - strong attention to detail and focus on accuracy
Proven problem solving and decision-making skills
Some travel required
Desired Qualifications
What You'll Need to Succeed
Professional demeanor to successfully represent and serve as part of the PatientPoint brand
Ability to quickly learn the Company's products and services
Curiosity and a commitment to continuous learning
Motivated self-starter who proactively takes initiative
Poise under pressure and ability to work in a fast-paced, high-stress environment
Highly effective problem-solver with ability to quickly acknowledge when issues should be escalated
Excellent verbal and written communication skills
Strong interpersonal skills - ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Exceptional organizational skills and ability to juggle competing priorities
Advanced skills in Microsoft Word, Excel and PowerPoint
What We Offer:
We know you bring your whole self to work every day. That is why we are committed to providing modernized benefits and cultural perks to our teammates. We offer competitive compensation, comprehensive and affordable benefits, flex time off to rest and charge, where applicable, a hybrid work model, mental & emotional wellness resources and coaching, 401K and more.
About PatientPoint:
PatientPoint is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation's largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Learn more at patientpoint.com.
PatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. Employer is EOE/M/F/D/V
Outcome Health