Manager, Technical Support (Microbiology)

Biomerieux Durham , NC 27701

Posted 3 months ago

World leader in the field of in vitro diagnostics for over 55 years, bio

Mrieux conceives, develops, produces and markets diagnostics solutions (systems, reagents, software and services) intended for clinical and industrial applications, which determine the origin of a disease or a contamination to improve the health of patients and insure consumer safety.


Mrieux is present in 43 countries and servces more than 160 countries with the support of a large network of distributors. Its corporate headquarters are located in Marcy l'Etoile, near Lyon, in France.

Joining bio

Mrieux, is choosing to join an innovative company with a long term vision, committed to the service of public health and carried out with a humanistic corporate culture.

We look for candidates whose motivation is to invest in themselves, in the projects of the future, and to participate in a collective adventure led by a pioneering spirit.

We have the commitment to offer our collaborators a working environment which encourages team spirit, with priority given to training and development with international career opportunities.

Our Group offers numerous possibilities: so come and join the 11,200 bio

Mrieux employees who have already identified with these values!


The Manager, Technical Support, manages Technical Support Center employees to ensure support is provided for all internal and external customers on all systems marketed by bio


Main Accountabilities:

  • Provide leadership, enforce company policies and procedures, facilitate communication among front line staff, set priorities and coordinate teamwork among customer facing groups to achieve customer satisfaction.

  • Manage the Enterprise Resource Planning system and monitor the effectiveness of product complaint handling along with the QA Department to assure complaints are handled effectively, rapidly, and in compliance with published complaint handling procedures.

  • Identification of cross-functional needs, evaluation of proposed solutions, development of implementation plans and successful execution based on established timelines.

  • Determine best practices and work with department management to align on identified best practice going forward. Ensure proper training and development is provided for employees. Motivate Technical Support Center employees to achieve goals and objectives through individual coaching and staff meetings. Mentor and assist in the professional development of all team members.

  • Prioritize workload and projects within the department. Support market release of new products and drive to complete Field Actions within specified deadlines.

  • Provide performance feedback for the mid-year and year-end review of the Technical Support Center employee through one on one sessions.


  • Bachelor's Degree in Medical Technology, Engineering, Business Management, or related science.

  • Management experience in medical diagnostics or equivalent preferred.

  • Five years of laboratory experience preferred.

  • Experience with bio

Merieux products preferred.

  • Excellent written and oral communication skills.

  • Excellent interpersonal, diplomacy and leadership skills.

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