What will I be doing?
As an HR Team Member Services Manager, this position will focus on gaining efficiencies and aligning operational and administrative HR practices. This position will work closely with our clients and other HR partners to assess, define, develop, implement and evaluate processes that can help enhance business performance and create value for our clients and organizational effectiveness. This position will work to ensure seamless delivery of HR processes across HGV.
Lead HR Team Member Services Representatives to:
o Ensure continuity across the organization
o Deliver high-touch service to Team Members and managers through personalized and timely interactions
o Connect Team Members to Centers of Excellence programs or services
o Respond to requests to resolve the needs of our Team Members via multiple channels; enabling productivity in the field
Assists with HR policies, practices, and procedural questions
o Provide HR Administration Services to ensure accuracy of Oracle data during onboarding
o Provide proactive, professional support to the HR teams and business
o Develop processes to meet deadlines and exceed quality standards
o Support ad hoc HR administrative and operational activities
Partner with peers to seek, identify and develop efficient and effective processes and solutions to continuously improve HR support across HGV
Provide project management support to drive HR processes through the organization
Deliver innovative work through technology and operational improvements
Manage transitions and change of multiple processes
Take ownership for delivery of assigned work within HR programs and initiatives
Collaborate with other CEO partners to meet organizational objectives
Maintain up-to-date professional HR knowledge to contribute to operational and value-add HR initiatives
Provide metrics and analytics on deliverables to show progress of initiatives and enhancements
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.
Bachelor's Degree or 4 years additional work experience in lieu of HR Certifications
2 Years Management Experience
Ability to achieve results through effective guidance and coaching of other
Maintains a strong Team Member service focus and commitment
Ability to interact effectively with all levels of the organization
Ability to use computer software, analyze data and produce reports.
Demonstrated capability to organize and plan work
Desire to work in a fast paced environment
Excellent leadership, communication (written and oral) and interpersonal skills
Experience working effectively under pressure to drive success in short time constraints
Initiative and skills to lead and provide directions/solutions to the on-going efforts and other projects.
Knowledge of HR policies, procedures, external regulations, and laws
Proven ability to work creatively and analytically in a problem-solving environment
Proven success in contributing to a team-oriented environment
Uses considerable judgment to determine solution and seeks guidance on complex problems.
More than 2 years prior management experience
Bilingual in English/Spanish
Hilton Grand Vacations