Manager Team Member Services

Hilton Grand Vacations Orlando , FL 32801

Posted 7 days ago

Job Description:

What will I be doing?

As an HR Team Member Services Manager, this position will focus on gaining efficiencies and aligning operational and administrative HR practices. This position will work closely with our clients and other HR partners to assess, define, develop, implement and evaluate processes that can help enhance business performance and create value for our clients and organizational effectiveness. This position will work to ensure seamless delivery of HR processes across HGV.

Lead HR Team Member Services Representatives to:

o Ensure continuity across the organization

o Deliver high-touch service to Team Members and managers through personalized and timely interactions

o Connect Team Members to Centers of Excellence programs or services

o Respond to requests to resolve the needs of our Team Members via multiple channels; enabling productivity in the field

Assists with HR policies, practices, and procedural questions

o Provide HR Administration Services to ensure accuracy of Oracle data during onboarding

o Provide proactive, professional support to the HR teams and business

o Develop processes to meet deadlines and exceed quality standards

o Support ad hoc HR administrative and operational activities

Partner with peers to seek, identify and develop efficient and effective processes and solutions to continuously improve HR support across HGV

Provide project management support to drive HR processes through the organization

Deliver innovative work through technology and operational improvements

Manage transitions and change of multiple processes

Take ownership for delivery of assigned work within HR programs and initiatives

Collaborate with other COE partners to meet organizational objectives

Maintain up-to-date professional HR knowledge to contribute to operational and value-add HR initiatives

Provide metrics and analytics on deliverables to show progress of initiatives and enhancements


What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth.

Basic Requirements:

  • Bachelor's Degree or 4 years additional work experience in lieu of HR Certifications

  • 2 Years Management Experience

  • Ability to achieve results through effective guidance and coaching of other

  • Maintains a strong Team Member service focus and commitment

  • Ability to interact effectively with all levels of the organization

  • Ability to use computer software, analyze data and produce reports.

  • Demonstrated capability to organize and plan work

  • Desire to work in a fast paced environment

  • Excellent leadership, communication (written and oral) and interpersonal skills

  • Experience working effectively under pressure to drive deliverables in short time constraints

  • Initiative and skills to lead and provide directions/solutions to the on-going

  • efforts and other projects.

  • Knowledge of HR policies, procedures, external regulations, and laws

  • Proven ability to work creatively and analytically in a problem-solving

  • environment

  • Proven success in contributing to a team-oriented environment

  • Uses considerable judgment to determine solution and seeks guidance on complex problems.

Preferred Qualifications:

  • Bachelor's Degree

  • More than 2 years prior management experience

  • HR Certification

  • Bilingual in English/Spanish

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Manager Team Member Services

Hilton Grand Vacations