Manager

Skill: Service Delivery Manager

• Responsible for a globally distributed application support team.
• Instrumental in driving performance and improving production stability.
• Requirement to be primary face off to CIO's and senior business stakeholders.
• Continually improve IT services and ensure team takes a structured and proactive approach to resolving technology problems.
• Drive Best Practices among the global application teams as well as CTB (release / change management).
• Ensure compliance with all relevant internal instructions (SOX, circulars) and external regulatory requirements, including the management of operational risk.
• Participate in the development of and effectively maintain the Incident management process.
• Involvement in managing an agile development process (from a production perspective and run the bank).
• Stakeholder management skills with significant background in Financial Services, previous experience supporting applications in Capital Markets, Banking and/or Insurance.
• 10+ years' experience supporting applications running in Unix environments and Windows environments, experience working directly with CIO's and senior business stakeholders.
• 5 years of leadership experience leading large production support globally distributed teams.
• Agile Software development, and experience in development projects.
• Familiar with risk-based decision-making and escalation.
• Previous Technology experience across technologies (Java, .Net, Oracle, Multiple Databases, Middleware).
• Proficient in MS Office (Excel, Access, and Project) skills.

Generic Managerial skills:

• Excellent Communication and Interpersonal skills (Written and Verbal).
• Flexible approach to working hours and responsibilities.
• Self-driven and with an ability to work independently with minimal supervision.
• Client Relationship Management.
• Performance Monitoring.
• Resource Allocation.
• Issue resolution and Process Improvement.
• Strategic Planning.

Salary Range - $130,000-$160,000 a year

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