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Responsible for performance, support and growth of all performance, support, and growth of all system images and patch management.
Accountable for complying with all laws and regulations associated with duties and responsibilities.
NATURE AND SCOPE:
This position reports to a Director, IT Infrastructure
ACTIVITIES OF DIRECT REPORTS
This position has 5 direct reports.
To do this job effectively the incumbent has to be in contact with all levels of BCBSLA personnel.
Bachelor's Degree in Computer Science or related field. Completion of an approved educational program or four years of related experience may be accepted in lieu of degree. Must have demonstrated ability to analyze and solve logical problems such as may be found in mathematics, statistics, etc.
Minimum of 7 years of technical systems analysis and design experience. Including one (1) year of leadership experience.
This position would need to be fluent in VMware, Citrix, Intune, and System Center Configuration Manager (SCCM).
Requires expert knowledge in managing a large Citrix environment for both application delivery and virtual desktop infrastructure.
Requires expert knowledge in Microsoft systems engineering for both imaging and patching practices. This includes an extensive knowledge of Microsoft System Center Configuration Manger (SCCM).
Must have demonstrated capacity to successfully lead and direct a group of systems engineers, analysts, and/or technicians.
The following technical competencies are required: Windows Server, Active Directory, VMWare, Citrix, MS Skype, System Center, DNS, SCCM, Intune
Expert knowledge in the field of computer science, including hardware and software products, computer systems, systems analysis, development/maintenance process, and data network management for large complex systems required.
Sufficient communication skills to coordinate internal education, interaction with internal areas concerning problem status.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS:
Leads strategic technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies as it relates to Infrastructure. Collaborates with the appropriate departments to develop and maintain a technology plan that supports the organizations Business Continuity Plan. Responsible for implementation of the enterprise architecture and the development and maintenance of the organizations IT computing environment.
Responsible for developing the systems architecture annual operating and capital budgets for purchasing and to ensure cost efficiencies and improve IT productivity. Reviews hardware and software acquisition and maintenance contracts. Works with Enterprise Architecture Roadmaps manager to negotiate with vendors for products and services affecting Enterprise Infrastructure.3
Acts as an advocate and ensures adherence to IT governance practices and methodologies and understands IT Departmental Goals and Objectives and delivers work products to contribute to those goals.
Develops, manages, and builds strong relationships/partnerships with clients, vendors, peers/other teams, and staff to ensure a high level of personal and team understanding of the client's business operations, IT support needs, and IT service expectations. Responsible for the ultimate satisfaction of all Information Technology (IT) clients and supporting the IT vision. Works with all levels of management to communicate and resolve business related issues.
Directs IT staff, promotes career development opportunities, provides mentoring to the staff to encourage personal growth and advancement, and promotes delivery of high quality customer service and team productivity. Actively pursues personal leadership development to ensure growth and the ability to demonstrate a high level of quality and productivity.
Defines and interprets plan/policy requirements and presents options and processing capabilities to upper level management.
Interfaces with IT managers and directors on a range of content from simple to extremely complex and requires diplomatic and tactful negotiations with client management on controversial subjects.
Job Duties are performed in a normal and clean office environment with normal noise levels.
Work is predominately done while sitting or standing.
The ability to comprehend, document, and analyze is required.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees so classified.
An Equal Opportunity Employer
All BCBSLA EMPLOYEES please apply through Workday Careers.
PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)
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