The Chicago School of Professional Psychology (TCSPP) is currently seeking a Student Support Manager reporting to the Southern California Campus Dean. The Manager will be responsible for managing, developing and supporting a staff of Student Support Counselors (SSCs) for the three Southern California Campuses (Los Angeles, Irvine, and San Diego).
Leading SSCs in development of excellent student support service skills that create an environment of student centered focus and support
Leading SSCs in the development of strong time management and organization skills necessary to manage assigned populations
Oversee implementation of all ADA accommodations for Southern California campuses
Oversee implementation of all International Student Services (including overseeing or serving as the Designated School Official) for Southern California campuses
Supervise Student Life & Events personnel and ensure quality and purposeful programming is implemented on campus (including orientation, graduation, student groups, etc.)
Work closely with academic departments in the development of sound student support initiatives focused on retention and retention toolkits specific to department programs
Support academic departments' efforts to assist students with using their strengths to achieve success while addressing opportunities for growth such as improving their time management and prioritization skills or building a support system
Monitoring SSC progress and completion of intervention tasks, student contact requests and appointments used to support student needs as they progress towards degree completion
Implement strategies and collect data at the direction of the Senior Director of Student Support
Identify risks and obstacles standing in the way of student progress and develop solutions to promote student success
Collaborate with Business Manager and Senior Director of Student Support to forecast credit hours and continuing student totals and risk population on a weekly basis
Assist in development and maintenance of ongoing training to SSCs to continue to grow their institutional, program and student support services skills
Assist with school leadership in developing standard operating procedures as well as communication strategies
Collaborate with the Admissions department in strategies for success of incoming students, identify potential risk factors of new students and working for student success as they onboard into their programs
The manager will be assigned their own student load in which they will act as students' single point of contact for resources and support
Adhere to and ensure staff adheres to all internal, Federal, DOE, regulatory, and Affiliate policies and procedures, integrity and ethical standards
Progressive experience leading and managing teams; outstanding leadership and organizational skills
Must be a self-starter, with an attention to detail; possess high-level organizational and problem solving abilities
Skilled communicator with excellent verbal and written communications skills
Ability to work independently in service-oriented environment
Excellent customer service, critical thinking, and problem solving skills
Experience and proficiency in student information systems preferably CampusVue - with an emphasis on working with the end users (Office of the Registrar, staff, faculty)
Some evening and weekend work required particularly around start times
Must possess integrity, ambition, and be process and results-driven
Bachelor's degree; master's degree preferred
Minimum of 5 years of student retention focused experience in a higher education setting
Demonstrated success in implementation and improvement of student retention
Demonstrated experience in managing a high level of work in a fast paced environment
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The Chicago School of Professional Psychology offers a generous compensation and benefits package, as well as the opportunity to work for a leader in the field of education. Some of our key benefits include: generous paid time-off, medical and dental coverage, company-paid life and disability insurance, retirement plan with employer contribution, multiple flexible spending accounts (FSA), tuition reimbursement, professional development, and regular employee appreciation events.
The Chicago School of Professional Psychology is an Equal Opportunity Employer.
The Chicago School Of Professional Psychology