Manager-Software Development

Salary range is $100k to $200k, with a midpoint of $145k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including spouse or domestic partner.

• Long-Term Disability and Life Insurance.

• Employee Assistance Program.

• Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).

• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.

• Parental Leave: 12 weeks of parental leave for new parents.

• Pet Insurance.

• ORCA Card: All full-time employees will receive an ORCA card at no cost.

• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.

• Inclusive Reproductive Health Support Services.

• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

Under general direction, manages and coordinates the activities of the Information Technology applications development team; coordinates assigned activities with other divisions, departments, programs, and outside agencies; responsibilities include, but are not limited to, web platform, mobile applications, transit rider technologies, real-time data integration, enterprise service bus, open data, custom software development, API development, and quality assurance; sets objectives, designs, and implements supporting programs, processes, policies, and procedures.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Plans, directs, coordinates, and reviews the work of assigned staff; assigns work activities and coordinates schedules, projects, and programs; reviews and evaluates work performance and makes suggestions and recommendations.

• Coaches and motivates staff; coordinates and/or provides staff training; manages the workflow and prioritization of projects and monitors progress; provides advice and counsel to staff; creates staff development plans; implements or recommends corrective actions, discipline, and termination procedures as appropriate/necessary.

• Manages a variety of agency-wide corporate and rider information technology projects from inception through development, delivery, and maintenance; develops and manages all associated functions associated with the project including procurement, budgets, requirements and specifications, and estimates for contracting and project development purposes; applies systems design expertise to expanding and implementing a variety of information system technologies, including web and mobile applications.

• Manages process improvement efforts in both project delivery and operations; provides input internally to IT units including software development lifecycle, user centered design, applications development, and systems design; ensures a smooth operation of supported applications and services; continually updates and maintains rider information systems through release management.

• Interacts with customers to define and understand goals and needs to leverage appropriate technologies and processes. Manages the delivery of change through a mix of internal and contractor labor, as well as contracted project teams.

• Develops, administers, maintains, and oversees the business unit's annual budget; makes recommendations and forecasts for future funds needed for staffing, equipment, software products, software development, materials, supplies, and other services; reviews and approves division expenditures and implements adjustments.

• Prepares and maintains plans for ongoing support and development of production systems; meets with vendors, partner agencies, and developer communities to get a perspective of how they are utilizing technology; conducts research and makes recommendations on emerging technologies, toolsets, applications, and systems, considering among other factors cost savings, adoption, standardization/simplification, flexibility, and reuse.

• Oversees problem resolution, systems backups, archiving, and disaster recovery and provides expert support when necessary; monitors system performance and availability.

• Provides support to the department on matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.

• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.

• Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.

• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

• It is the responsibility of all employees to integrate sustainability into everyday business practices.

• Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Computer Science, Information Technology, Business Management Information Systems or closely related field and five years in managing a major technology program functional area or IT project delivery/project management experience; OR an equivalent combination of education and experience. Three years of leadership, budgetary, planning and workforce management experience, preferably in a transit/traffic or systems engineering environment.

Required Knowledge and Skills:

• Strategic planning and team leadership.

• Methods of work intake and prioritization.

• IT Service Management (ITSM) principles and practices within the ITIL framework.

• Methods of service delivery, including both agile and waterfall. Principles of supervision, training, and performance evaluation.

• Advanced principles, practices, methods, and techniques used in the development, deployment, troubleshooting, and maintenance of software systems and applications, including release management practices.

• Information Security and vulnerability management.

• Integration technologies and applications.

• System architectures and technical solution design.

• Operational characteristics of a variety of computer and network systems: servers, storage, applications, hardware, software, and peripheral equipment.

• Budget processes, resource planning, and expenditure tracking.

• Procurement, inventory, and management of IT assets.

• Contract management and software licensing practices.

• Project and operational management of complex technology programs.

• User-Centered design principles.

• Training methods and documentation.

• Quality assurance and testing practices.

• Principles of business letter writing and basic report preparation.

• English usage, spelling, grammar, and punctuation.

• Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.

• Pertinent federal, state, and local laws, codes, and regulations.

Preferred Knowledge and Skills:

• Leading teams and influencing others to meet business objectives.

• Supporting teams which develop and support systems utilizing Java, Drupal, WS02 (ESB/Middleware), Linux, Apache, Windows, PHP, TCP/IP, Web, web services, PC, and mobile applications environment.

• Delegating tasks and authority.

• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.

• Managing projects within the development team and participating on all projects, upgrades, and implementations that impact the production environment.

• Ensuring coordinated, quality systems implementations and deployments.

• Continuous Process Improvement strategies.

• Interpreting and administering policies and procedures sufficient to administer, discuss, resolve, and explain them to staff and other constituencies.

• Designing and implementing business continuity and disaster recovery plans.

• Evaluating and recommending infrastructure components, software, management tools, and consulting resources.

• Managing multiple concurrent projects.

• Managing large, complex projects and making decisions in fast-paced, difficult environments.

• Preparing and analyzing complex data and comprehensive reports.

• Responding to inquiries and in effective oral and written communication.