Manager, Site Merchandising

Our Opportunity:

Chewy is looking for a data driven Manager, Site Experience. This leader will lead site merchandising, customer journey strategies, search experience, on site conversion improvement and the content roadmap for a high priority and strategic business unit of Chewy. This analytical and customer-obsessed leader will help create a 'best-in-class' experience, driving seamless customer navigation and shopping experience on the site. The ideal candidate will have e-commerce experience, and will be comfortable with analyzing large data sets, provide creative feedback while working and influencing cross-functionally. This is a new business and thus the leader should be open to test and learn and take gut based decision when required.

What You'll Do:

• Create a "best-in-class" everyday shopping experience for Chewy Canada business across categories, including promotional activations (Holiday/Cyber Events, and other large-scale promotional events).

• Prioritize the customer, thinking through the end-to-end experience for pet parents

• Identify the opportunities in the customer shopping journey where interventions need to be made and prioritize them based on impact.

• Build business cases to support product resourcing requests for high value website functionality

• Utilize web analytics and data to guide ongoing improvements and optimize site merchandising tools to drive category traffic and increase conversion

What You'll Need:

• College degree in marketing/ other business-related field

• 8+ years work experience, with 5+ years in site merchandising

• Attention to detail.

• Experience of working and influencing creative development team.

• Data driven decision making approach.

• "Owner" mindset - you own the vision, strategy, and execution of your workstreams

• Strong written and verbal communication skills

• Ability to work effectively and influence cross-functionally

• Ability to think ahead and set plans in motion for future growth

Bonus (if applicable):

• MBA

• Experience in e-commerce back-end operations and Google Analytics

• Familiarity with SQL