Manager, Servicenow

Kpmg Chicago , IL 60602

Posted 2 months ago

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Manager in Human Capital Advisory for our Consulting practice.


  • Lead ServiceNow ITOM projects involving strategy, implementation support and optimization related to information technology operations, business processes, security and data integrity for the applications

  • Work with client stakeholders to document baseline current state

Service Delivery operations

  • Lead the day-to-day activities of ServiceNow ITOM advisory engagements for a variety of clients including process design, implementation lifecycle support and project reviews

  • Review business processes and advise clients on system services available within the ServiceNow ITOM application

  • Identify and communicate findings to senior management and client personnel

  • Implementation plans for deploying the ITOM product


  • Minimum five years of recent experience with ServiceNow or other Case Management, Knowledge Management Applications

  • Bachelor's degree in an appropriate field from an accredited college/university

  • Full life cycle ITOM and Service delivery implementation experience with large complex client delivery

  • Lead Project Planning, requirements gathering, design sessions and full deployment life cycle

  • Detailed understanding of ITOM, CMDB and Discovery processes and best practices

  • Strong verbal and analytical skills with the ability to write at a publication quality level

  • Ability to travel as needed and applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

Colorado Salary Statement:

The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Colorado Salary Range: Low: $83000 - High: $168500

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.

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Manager, Servicenow