Manager, Service Center - Fort Mill, SC

Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The new Manager, Service Center for our Fort Mill, SC site will manage 10 - 15 staff in LPL Financial New Advisor Care Team. New Advisor Care is the first point of contact for LPL Financial Advisors who have inquiries related to accounts that converted over from their previous broker/dealer firm. The Manager position will oversee staff on the New Advisor Care Team. The ideal candidate would have experience managing an Advisor Support call center team.

Responsibilities:

• Handle Financial Advisor immediate escalations needing management contact and advanced support issues.

• Monitor, coach, set performance goals, and motivate staff. Help frontline agents with questions from advisors and office staff.

• Assist in the training process of support staff.

• Track their training progress and decide when they have reached milestones to move them to the next level of training.

• Administrative management duties: timecard approvals, interviews, review time off requests, track attendance, etc.

• Conduct daily huddles via WebEx to ensure consistent communication wit

• Embrace advisor feedback and seek to identify ways to improve advisor experience

• Regularly exercise discretion and business judgment

• Provide superior customer service to large base of financial advisors by handling incoming phone calls when needed including escalations.

• Ensure staff are adhering to assigned shifts and completing work in a timely manner

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 3-5 Years of demonstrated leadership/management experience leading a high-volume Call Center, preferably in a financial services environment.

• 3-5 Years of demonstrated Customer Service experience, preferably in a high-volume incoming phone call environment.

• 3-5 Years of experience in a team member development/training role.

• Demonstrated experience resolving customer issues, including managing escalated issues as needed.

• Must be able to commute to our Fort Mill, SC office daily.

Core Competencies:

• Must be flexible to work varying schedules and hours as needed.

• Strong oral and written communication skills and the ability to work independently are required to identify problems and implement solutions in a team environment.

• Effectiveness in this role requires strong leadership abilities as well as a solid working knowledge of LPL policies and procedures.

Preferences:

• 3 + years of financial services experience

• Series 99 (https://www.finra.org/industry/series99) or can complete within 90 days of employment.

Pay Range:

$67,200-$100,800/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

Want to hear from our employees on what it's like to work at LPL? Watch this!

We take social responsibility seriously. Learn more here

Want to see info on our benefits? Learn more here

Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.