Manager, Service Bench Ames & Canada- Hach

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.

Are you…

Interested in working for an international and diverse company?

Looking to use your troubleshooting skills?

Looking for a friendly and supportive team?

If so, read on!

We offer:

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

• Paid Time Off

The Manager, Ames Service Bench Ames & Canada is responsible is to managing the processes and activities of a Hach Service Center which provides repair, calibration, preventative maintenance, and upgrade services on Hach equipment along with associated administrative and support functions. Direct reports include technical staff for bench Service operations.

This position is part of the North America Service Operations team located in Ames, IA, and will be onsite.

In this role, a typical day will look like:

• Manage daily operations based on Key Performance Indicators and other measures. Track and analyze data to identify and respond to volumes, trends, and drivers

• Hire, train, and develop personnel, including performance management activities including associate recognition, training, coaching, and discipline

• Evaluate associate skillsets, maintain skills matrix, identify and plan development and growth opportunities; build talent funnel

• Guide continuous improvement projects and lean cell implementations

• Interface with Operations, Service, Sales and Business Units

• Manage material and inventory levels for the Depot

• Attend service core team meetings to assist in new product introduction Service Strategy

• Ensures processes and systems are in place to control shipment and receipt of hazardous materials, use of approved Hach shipping methods, packaging, and labeling, import/export compliance, and specific carrier requirements

The essential requirements of the job include:

• 3 or more years experience leading a team of technical associates (technical focus on electronics, instrumentation repair, or similar field)

• Bachelor's Degree or equivalent Service or Operations experience preferred

• Experience in recruiting, interviewing, and hiring

• Proficiency in the use of Microsoft Office applications including Excel, PowerPoint, Outlook, and Word

• Background with ServiceMax and/or Salesforce including report development, data input, data analysis, and dashboard creation preferred

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.