Manager/ Senior Manager - Product Development, Secure Login Capabilities

American Express New York , NY 10007

Posted 5 days ago

American Express is on a journey to digitize millions of customer interactions each day while creating new ways to connect that are meaningful and relevant. The Global Commercial Services (GCS) Digital Experience and Platforms team, is focused on Delivering Innovation, Accelerating Agility, and Empowering Customers through breakthrough digital products, platforms and experiences designed to delight Card Members and Programs Administrators.

Our Digital Experience Product team designs, develops and scales GCS high-impact, customer-centric and personalized digital experiences across the customer lifecycle and adapts to the evolving needs of our Card Members and Program Administrators. @ Work is one of the key GCS customer-facing digital tools for Corporate Card Customers and Program Administrators to manage their Corporate Card program.

The Product Manager, Secure Login Capabilities, will focus on improving the @ Work User experience as it relates to secure access to digital tools and navigation through Multi-Factor Authentication and Federated Single Sign On (SSO). The Product Manager role sits within the @ Work Digital Capabilities team and will be responsible for the Product Strategy and Roadmap, while leading stakeholder management for aligning solutions to deliver more secure experiences using an enterprise capability.

Core Responsibilities:

  • Champion the product vision and roadmap with key stakeholders and engineering teams.

  • Identify opportunities and provide input on product vision, strategy, roadmap, and features, including external benchmarking and keeping a pulse on digital trends and customer preferences.

  • Build and actively manage a product backlog of features and capabilities that are groomed and prioritized in close collaboration with the business and development teams. Facilitate resolution of risks, issues and changes.

  • Deep engagement and consultation with various business teams to understand current and future needs for product enhancements.

  • Participation in, and support of agile practices and ceremonies to reinforce agile development and incremental delivery.

  • Coordinate with project teams and across the wider Web Experience & Products team and other dependent teams to ensure timelines and requirements are aligned.

  • Establish the product's goals and reviewing success metrics to achieve commercial success, create ROI analyses and optimization recommendations and develop appropriate tracking and reporting to measure performance post - launch to support evaluation of future investments.

Minimum Qualifications

  • 5+ years of experience in Product Management and/or Product Development.

  • Passion for creating best-in-class products and customer experiences that are user-centric.

  • Technical fluency - an ability to clearly describe tradeoffs with users and engineers about certain decisions & good balance with business acumen with a proven track record of driving digital innovation and business metrics with a customer-first mindset.

  • Highly organized - you are great at research and documenting your learnings.

  • Loves dealing with fast pace, changing needs, and limited resources.

  • A "driver" personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.

  • Proven experience with agile (scrum, Kanban, SAFe) and software development methodologies.

  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.

  • A BA/BS preferably in CS or technical field.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

US Job Seekers/Employees - Click here to view the "EEO is the Law" poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.


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Manager/ Senior Manager - Product Development, Secure Login Capabilities

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