Manager, Security Operations

Manager, Security Operations - We offer a competitive benefits package!

The Company: Gemological Institute of America (GIA) is the world's foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA and boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,500 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees, as well as that of the environment.

The Culture: With autonomy, passion and focus on operational excellence, GIA security team strives to achieve highest standards of security on campus to ensure safety of everyone including GIA employees, students, visitors and customers.

GIA relies on a strong set of values to create a sense of purpose - guiding and inspiring people inside and outside the organization. We strive for our employees to have a sense of belonging and inclusivity through our core values of integrity, teamwork, leadership, respect and results.

What to expect:

• We offer competitive medical, dental, vision and matching 401-K plans

• Paid vacation, sick and holidays, tuition assistance

• Global business travel opportunities to our international locations

The Environment:

• On-site café - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on-site

Purpose of Role

Responsible for leading the physical security program in Carlsbad and ensuring that it is constantly reviewed and effectively implemented. This position serves as a key role in the development and execution of security strategies to ensure a safe, secure and efficient workplace for employees, students, contractors, and visitors.

Accountabilities & Responsibilities

Management Oversight

• Manages overall physical security operations in Carlsbad, including security personnel, processes, technical security systems, and partnerships with internal and external stakeholders.

• Develops, reviews, and implements security policies and procedures to ensure alignment with changes in business operations and the evolving threat landscape.

• Conducts periodic documented security risk assessments to identify gaps, makes recommendations for improvement, and implements approved recommendations.

• Ensures awareness of new initiatives and changes in business operations through effective coordination with business leaders in Carlsbad. Develops and participates in security improvement projects to align with changes in business operations and ensures effective project implementation.

• Assists in ensuring security operation compliance with applicable federal, state, and local regulations.

• Assists in compiling annual departmental budget and ensures compliance with approved budget for the department.

• Responsibilities include, but are not limited to, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Security Operations Oversight

• Ensures strong orientation to policies, procedures, and continuous improvement in all facets of the physical security operations.

• Creates appropriate security orientation and awareness training for the general employee and student population. Oversees the delivery of the orientation.

• Establishes effective mechanisms to discover, monitor, evaluate and report changes in threats and implement effective countermeasures.

• Develops and reviews site emergency response plans. Conducts emergency response simulations and table-top exercises to train the team and assess effectiveness of response plans.

• Champions implementation of best practices for effective utilization of security access control, intrusion detection, surveillance systems, and guard force operations.

• Facilitates installation, maintenance, and upgrade of physical security equipment including cameras, monitors, and access control system-related devices.

• Ensures appropriate physical access controls to the premises and oversees key management systems.

• Ensures effective security command center (GSOC) operations, and facility opening and closing procedures.

• Develops and maintains cooperative working relationships with local law enforcement agencies, emergency services, and community organizations, as appropriate.

• Serves as "on-call" company contact 24 hours a day, seven days a week.

• Initiates or conducts security investigations as appropriate and/or as directed.

• Other duties as assigned.

Who You Are

Technical

REQUIRED:

• Bachelor's degree; or equivalent combination of education and experience.

• Minimum of 5 years' experience preferably in corporate security operations or emergency response, risk management, compliance, or quality assurance.

• 1+ year of experience leading or supervising staff.

• Proficiency in use of software applications e.g. Acrobat Adobe, DocuSign and MS Word, Excel, Outlook and PowerPoint.

• Proficiency in documenting and implementing policies and procedures.

• Experience in developing and delivering employee training programs.

• Current valid California driver's license.

DESIRED:

• Experience in managing security access control, intrusion detection, and CCTV surveillance systems.

• Certifications in first aid, CPR, and emergency response.

• Experience in conducting physical security risk assessments.

• Experience in implementing corrective action plans based on root cause analysis.

Relational

• Reports to the Sr. Manager, Security Operations in Carlsbad.

• Manages Security Officers and Supervisor(s).

• Liaises with all departments including Lab, Education, HR, Facilities, and IT to ensure effective collaboration during routine business operations and in handling of emergency situations.

• Under adverse circumstances continues to uphold GIA principles and strives to build strong relations with all teams.

• Models GIA values.

Industry and Business Acumen

Communication Skills

• Excellent command of the English language (spoken and written).

• Effective communication, presentation, and interpersonal skills. Communicates effectively, collaborates with colleagues, and interacts with others cordially and professionally.

• Strong leadership presence. Excellent interpersonal and presentation skills, including the ability to articulate and rally teams around a vision.

• Ability to quickly comprehend, think through, ask questions, and effectively communicate expectations.

Physical

• While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and reach with hands and arms.

• The employee frequently is required to talk or hear.

• The employee must occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Location Requirements

• Some travel outside of Carlsbad may be necessary to support business operations and events as needed.

Pay Range: $80,000 - $110,000.

Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.