The Sales Support Manager provides leadership, direction and support to the Sales Support team while overseeing, tracking and communicating department activities and objectives by approving inputs and ensuring quality and training. The Sales Support Manager also works with all departments to manage, analyze, and report on general business operations and manage the budget for the department. The Sales Support Department oversees administrative departmental duties including: pricing, fleet management, forecasting, expense tracking/reporting/analysis, training reporting, Salesforce reporting/analysis, event booking, promotional material purchasing, compensation calculations, sales data reporting, sales promotion tracking, calendar maintenance, inter-departmental coordination, new hire on-boarding, customer account maintenance, new customer on-boarding, customer contract/agreement maintenance, etc.
30% of the time: Manage, monitor, evaluate and review Sales Support team performances and progress, while managing the day-to-day administrative tasks of the Sales Support Dept. Serve as a link between the Sales Support team and Sales management.
25% of the time: Create and oversee departmental goals, objectives, and procedures. Direct, plan and implement quality assurance and compliance processes, including training and change management.
25% of the time: Plan and direct independent improvement projects as needed, including analyzing, researching and evaluating, through decision and implementation. Specifically, evaluation, adoption, and training for new technologies and software, if applicable.
10% of the time: Oversee, monitor and evaluate the quality of communication and other internal and external customer contact methods (e.g. chat, email) for accuracy and adherence to quality standards.
10% of the time: Spearhead additional organizational and consultative assistance and collaboration with other departments and branches when required. (Travel required.)
Bachelor's degree preferred.
High school diploma or equivalent required.
5 years of related experience and/or training.
Develop and implement training programs: Demonstrated ability to train employees to perform job duties capably and acceptably.
Run and decipher queries: Develop useful queries to improve processes and efficiency.
Critical thinking: Analyze and improve processes and develop new ones.
Customer focus: Quickly and effectively, solve customer problems and maintain productive customer relationships.
Readily readjust priorities to respond to pressing and changing customer needs. Recognize potentially adverse customer reactions and develop better alternatives.
Speaking and communication: Communicate verbally in an appropriate way for the audience he/she is speaking to.
Communicate effectively with direct reports and co-workers. Listen with full attention to what other people are saying, making sure to understand the needs being expressed, asking questions as appropriate without interrupting at inappropriate times. Speak effectively before groups of customers or employees of the organization.
Attention to detail: Monitor and review work for accuracy and completeness.
Complete work according to procedures and standards. Maintain an organized workspace and filing system. Understand verbal instructions.
Reading and writing: Read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and construction documents such as building plans. Write routine reports and correspondence.
Reasoning: Solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Teamwork: Maintain a collaborative approach in dealing with other Simpson Strong-Tie employees.
Demonstrate a genuine commitment to mutually beneficial solutions. Ability to operate in a sales environment.
Accountability and dependability: Arrive to work on time and follow instructions, policies, and procedures.
Fulfill commitments made to customers, peers, co-workers, and managers. Hold self and others accountable for measurable, high quality, timely, and cost-effective results.
Computers and Software: Proficiency with SAP, MS Outlook, MS Word, MS Excel (including functions, pivot tables, mail merge, etc.), Smartsheet, Salesforce (CRM), typing/keyboard (50wpm and 8,000 kph or greater preferred), mobile device platforms (iOS or Android), and Social Media platforms (LinkedIn, Facebook, etc.).
This job requires 10% domestic travel
Work Status & Location
This full-time, exempt position is located in Riverside, CA
Relocation will not be considered for this position
In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law.
Please note all job offers are contingent upon a successful background investigation and drug test.
Simpson Manufacturing Company, Inc.