Manager Sales Support - Southern Region

Oneamerica Indianapolis , IN 46218

Posted 3 months ago

At OneAmerica, we deliver on our promises when customers need us most. We believe the best way to serve our customers is to know that every individual, employee, family and business we work with has unique personal and financial goals. We keep our promises so we can help them achieve their goals and realize their definition of financial success.

The OneAmerica Employee Benefits division is a broker-centric organization focused on earning and maintaining brokers' and clients business by understanding the needs to grow and retain business, by serving our clients and being there when needed most. OneAmerica Employee Benefits is committed to providing exceptional customer service throughout the customer's life cycle to help OneAmerica Employee Benefits become their brokers' most trusted employee benefits carrier.

Job Summary

The Manager of Sales Support for the EB Division plays a key role in providing leadership and oversight to the Sales Support team. With associates located in the HO and Regional Offices, this leader will work closely with the Sales leadership to provide a staffing model that flexes to and supports future Sales growth projections.

Utilizing the Team Leads, this person is responsible for ensuring that the department meets SLAs, while adhering to our IGO requirements for RFPs and NB Submissions. This leader will empower, engage and develop associates for personal and professional development to prepare today for tomorrow's needs. This individual will report directly to the VP, EB Sales.


  • Manage the day to day operations of the Sales Support Team;

  • Provide leadership and guidance to the Sales Support Team Leads;

  • Work with Team Leads to monitor Sales Admin production to insure staffing levels are adequate and aligned with Sales Reps and Relationship Managers;

  • Collaborate with members of the following groups to ensure quality deliverables using pre-established processes and procedures: Sales Managers/Reps, Relationship Managers, Underwriting, Operations and Corporate Support Services

  • Serve as a member of the Salesforce Steering committee representing Sales Support on system enhancements and reports to provide metrics as needed

  • Partner with EB leaders to collaborate across all departments to elevate EB and to provide recommendations for system and process improvements that align with our Growth Strategy

  • Approve timecards weekly; manage and approve PTO requests to insure proper coverage;

  • Performance Connections responsibilities including monthly, quarterly and annual touch point conversations with each associate; provide mid-year and annual reviews; work with team to develop key actions; provide personal development plan guidance.

  • Work with Sales leaders to insure consistent communication and messaging.

Job Requirements:

  • 2-3 years Management or Leadership experience or equivalent Sales Support experience;

  • Excellent Verbal and written communication skills

  • Ability to work independently; self-motivating

  • Ability to manage multiple people and tasks; strong prioritization skills

  • Detail oriented and deadline driven with excellent organizational skills

  • Strong interpersonal and critical thinking skills

  • Strong computer skills including Excel, Word and Access are required; ability to learn EB applications used by Sales Support Team

  • Ability to adapt to an ever-changing business environment

Preferred Qualifications:

  • Employee benefits product and sales process knowledge

To learn more about our products, services, and the companies of OneAmerica, visit

Disclaimer: OneAmerica is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.

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Manager Sales Support - Southern Region