Manager, Sales & Product Training

KION North America, a leading provider of material handling solutions, is seeking an experienced Sales & Product Training Manager to join our dynamic team! As the Training Manager, you will play a pivotal role in enhancing and delivering our training portfolio, drive impactful KPI's, and ensure customer satisfaction. Join our team at KION North America and become an integral part of our success in delivering high-quality material handling solutions!

This role is located in the beautiful greater Charleston area: Summerville, SC.

What we offer:

• Career Development

• Competitive Compensation

• Comprehensive Employee Benefits

• 401k Plan with Generous Company Match

Learn More Here: https://www.kion-na.com/about_us/careers/

KION North America is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Essential Duties and Responsibilities:

• Identify and address knowledge gaps and skill development needs across teams, providing targeted training solutions

• Collaborate with subject matter experts and cross-functional teams to gather product information and insights to enhance training content

• Develop and implement training strategies and programs for internal teams, partners, and customers to ensure a deep understanding of KION North America products and services

• Create engaging training materials, including presentations, videos, e-learning modules, and job aids

• Conduct training sessions both in-person and virtually, delivering effective and interactive training experiences

• Evaluate the effectiveness of training programs through assessments, surveys, and feedback to drive continuous improvement

• Build relationships with key stakeholders including sales, marketing, product management, and customer support teams to align training initiatives with business objectives

• Monitor and track training metrics and provide regular reports to management on the impact and ROI of training programs

• Support the onboarding process by delivering product training to new hires ensuring a smooth transition into their roles

• Stay updated on industry trends, competitor products, and market changes to continuously improve training programs

Tasks and Qualifications:

Qualifications:

• Proven experience in a technical training field (material handling, industrial equipment, agricultural equipment, construction, etc.)
• Proficiency in Microsoft Office Suite and familiarity with LMS (Workday preferred)
• Willingness to travel if needed

Education:

• Bachelor's degree in related field

Leadership Responsibilities:

• Managerial

• Influential