Manager, Sales Operations

Teleflex Trenton , GA 30752

Posted 2 months ago

Date: Mar 20, 2021

Location: Trenton, GA, US

Company: Teleflex

Expected Travel: Up to 25%

Requisition ID: 3457

About Teleflex Incorporated

Teleflex is a global provider of clinically effective medical technologies designed to improve the health and quality of people's lives. We apply purpose driven innovation - a relentless pursuit of identifying unmet clinical needs - to benefit patients and healthcare providers. Our portfolio is diverse, with solutions in the fields of vascular and interventional access, interventional cardiology, surgical, anesthesia, cardiac care, interventional urology, urology, emergency medicine and respiratory care. Teleflex employees worldwide are united in the understanding that what we do every day makes a difference. For more information, please visit

OEM - Teleflex Medical OEM is a leading global provider of product development and production services for medical device manufacturers. We set ourselves apart with deep expertise, decades of experience, a dedication to design for manufacturability, and extensive, in-house capabilities, which include engineering, regulatory services, material selection and formulation, prototyping, manufacturing, assembly and packaging. We deliver industry-changing innovations and next-generation solutions for extrusions; diagnostic and interventional catheters; balloons and balloon catheters; sheath/dilator sets; specialty sutures, braids and fibers; and bioabsorbable sutures, yarns and resins. Join a dynamic, growing team that offers healthcare providers an array of medical technology solutions that make a difference in patients' lives.

Position Summary

This technical position based in sales operations has the responsibility for driving continuous improvement in our customer relationships by providing proactive communication, oversight of quoting and customer purchase order activities. The Sales Operations Manager will work with key cross functional team to proactively analyze and grow the business within profitability guidelines. Primary responsibilities include direct quoting responsibilities and management of Customer Service and Technical Sales. This role reports to the Director, Sales Operations.

Principal Responsibilities

Management Activities:

  • Manage the department thru setting performance objectives and conducting established performance review activities. Engage employees thru motivation in daily activities, one on one meetings, team meetings, and coaching on a consistent basis.

  • Coordinate and communicate with Sales, Marketing, Engineering, Operations, QA/RA, Finance, CustomerService, and Senior Management on the development project timelines and/or other customer service related issues.

  • Cultivate business relationships with customers through frequent communication and on-site customer visits.

  • Track department metrics and communicate trends with the ability to interpret and react to department metrics effectively.

  • Studies, standardizes, recommends and implements new systems/procedures to improve the efficiency and effectiveness of the team.

  • Effectively present information to on-site and/or off-site senior management.

Customer Service Activities:

  • Responsible for order processing activities: alignment of customer purchase orders against active quotes, quality system alignment, complaint investigation, returns and accounts receivable issues.

  • Coordination of Customer Service processes with Field Sales Team, Purchasing, Finance, Production, Engineering, Quality and Shipping.

  • Respond to common inquiries or complaints from customers (internal and external) and regulatory agencies.

  • Coordinate activities to prepare and analyze customer purchasing activities to determine anomalies. Work with the sales team to investigate and improve any gaps in purchasing activities.

  • Subject Matter Expert in SAP activities related to Customer Service areas of responsibility.

  • Subject Matter Expert in SOP's for Customer Service activities. Ensure any changes to SOP's are appropriately updated in the OEM quality system.

Technical Sales Activities:

  • Manage quoting workload to maintain an 80% quote turnaround responsive rate equal to or less than 48 hours. Includes direct quoting activities of complex and project related quoting activities.

  • Develop pricing strategy and determine pricing model for key and new accounts based on company's pricing guidelines, market trends, and product life cycle.

  • Assist in the preparation, formalization and negotiation of customer contracts (terms, conditions, product volumes, and prices) for customers.

  • Prepare, analyze and educate management on the results of quotation metrics and make the appropriate recommendation to senior management on how to advance the business.

  • Keep management abreast of market conditions, product performance, and make recommendations for future growth potential such as acquisitions, new market strategies, new product development based on market trends, etc.

  • Meet with potential customers to explain/recommend Teleflex Medical OEM's products, design capabilities, and production facility capabilities.

  • Provide Technical Sales Support as it relates to the product line to customers & Sales Representatives.

  • In conjunction with Sales Managers, monitor and control customer performance to plan, and develop and implement progressive measures to assist customers in achieving stated sales objectives.

Education / Experience Requirements

  • Minimum of Bachelor's degree required. Engineering or technical degree preferred.

  • Minimum of two years' experience working in the medical device space required.

  • Demonstrated experience in administering complex sales processes preferred.

  • Minimum of two years experience supervising a team preferred.

  • Comparable ERP system experience required. Working knowledge of SAP preferred.

Specialized Skills / Other Requirements

Technical Sales Activities (continued):

  • Evaluate territory performance of House Accounts against established objectives/guidelines (sales forecast, budget, number of new accounts, etc.) and take appropriate action to improve performance.

  • In conjunction with Sales Managers, provide accurate forecast of sales by customer and products.

  • Assist in set up of and attend trade shows, consult industry directories, and follow up on new and existing customer leads.

Other Skills & Requirements:

  • Ability to communicate effectively, verbally and in writing, with a broad spectrum of people having varying backgrounds, education, and experience.

  • Good decision making, time management, personnel ledership skills, analytical skills and the ability to think strategically.

  • Strong Project Management Skills.

  • Proficient with Microsoft Word, Excel, Power Point.

  • Must have a high degree of initiative and the ability to multi-task.

  • Exceptional problem solving and and the ability to work independently

  • Demonstrated ability to work effectively in a cross functional team environment

  • High level of organization, attention to detail and accuracy

Teleflex, Inc. is an affirmative action & equal opportunity employer. D/V/M/F. Applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status. If you require accommodation to apply for a position, please contact us at: 262-439-1894.

Teleflex is the home of Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rsch, UroLift and Weck - trusted brands united by a common sense of purpose. Teleflex, the Teleflex logo, Arrow, Deknatel, Hudson RCI, LMA, Pilling, Rsch, UroLift and Weck are trademarks or registered trademarks of Teleflex Incorporated or its affiliates, in the U.S. and/or other countries.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Spanish/English AEP Sales Agent


Posted 2 days ago

VIEW JOBS 4/16/2021 12:00:00 AM 2021-07-15T00:00 Who We Are: As a bilingual sales agent with SelectQuote Senior, you will speak to people who have responded to a variety of marketing campaigns, conduct an extensive needs analysis with these customers, and match them with the Medicare products that meet their needs. In this unique opportunity, our agents work in a fast-paced environment where performance is rewarded. You're helping families every day by ensuring they have the right amount of coverage without overpaying for it. If you're interested in joining a rapidly growing company with a winning environment, then apply today! What We Offer: * Unbiased comparison shopping - We represent over 25 A-rated carriers that allow agents the flexibility of unbiased comparison shopping, to ensure we match customers with the products that meet their needs. We offer Medicare supplements, Medicare Advantage plans, and an assortment of ancillary products including dental and vision * All leads are provided - No cold calling or prospecting * High earning potential - 1st year average annual income is $70k. Top agents make well over $150k annually. * Growth opportunities - We offer leadership development training and we promote from within for those employees seeking career advancement between all three divisions, regardless of tenure * No prior Medicare sales experience required - We provide highly compensated formal sales and insurance training to prepare you for success in this role * Benefits - Full-time employees are eligible for medical, dental, vision, voluntary short-term disability, company-paid long term disability, company-paid life insurance and accidental death & dismemberment (AD&D), 401(k) + company match and 100% vesting after 4 years, discretionary profit sharing, employee stock purchase program (espp), paid time off, floating holidays, paid maternity leave, paid parental bonding leave, tuition reimbursement, jury duty pay, work from home stipend, and other paid leaves vary based on work location What You Need to be Successful: * Coachability & willingness to learn - You'll go through an extensive training program to prep you about Medicare, sales, and SelectQuote so you need to be willing to absorb this information and put it to use once you're on the phone, as well as be open to constructive criticism about how to improve your process * Competitive personality & an internal motivation - You need to have a drive to overcome customer objections and compete with yourself and other agents to succeed and hit new goals * Time efficiency & technology skills - Be efficient with yours and your customer's time. Learn when to move on from a call and when to continue the discussion. Be able to multitask and manipulate multiple screens including our software system, quote engine, and carrier applications while continuing a conversation with the customer * Self-directed - Top agents that work remotely are highly self-directed and are comfortable working independently and able to communicate using virtual communication tools * Positivity - It's important to be positive in this role and not let your previous call affect your current or future calls. The next call can be the one that gets you a sale! * Flexibility - You need to be able to commit to high-volume hours during peak season. Our agents make nearly ⅓ of their income during a 7-week period, and we need all hands on deck dedicated during this time Training, Experience, & Necessities: * Bilingual in English/Spanish * High school diploma or the equivalent is required, Bachelor's degree preferred * Life & Health resident insurance license. If you're not already licensed, you must become licensed by a given deadline * Ability to complete AHIP and additional onboarding requirements by a given deadline * Hardwired high speed internet connection with minimum download speed of 20mbps and upload speed of 20mbps * To be considered for a remote opportunity - * Live in one of our remote states: AL, DE, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NC, ND, NE, NH, OH, OK, SC, SD, TN, TX, UT, VA, WV, WI, WY * Live 60+ miles away from one of our physical office sites (Overland Park, KS, Centennial, CO, Des Moines, IA) Selectquote Trenton GA

Manager, Sales Operations