Manager, Sales Operations

Paypal Chicago , IL 60602

Posted 2 months ago

Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:

PayPal is seeking a data-driven, and hard-working revenue operations analyst to join the Revenue Operations & Enablement organization, supporting the Global Professional Services & SME Sales organization. The Global Professional Services organization is composed of 600+ teammates helping design, integrate, and service elegant payment solutions for merchants. The SME Sales organization is composed of 100+ teammates who are responsible for selling PayPal's newest & most strategic products including Honey, Credit & Buy Now Pay Later, In-Store payments, Fraud Protection & Risk as a Service tools, and PayPal Shopping.

The Revenue Operations & Enablement team is focused on optimizing internal operations, improving client acquisition, empowering client delight & establishing a company culture focused on driving revenue. We aim to make our Sales and Servicing organization more effective and efficient by simplifying and continuously improving our E2E sales processes, driving performance through adoption of best practices, and becoming trusted business partners to our leaders.

The person who fills this role will collaborate with GPS & SME Sales team leaders and other partner organizations (Product, Analytics, Data Sciences, Technology), etc. You will help deliver insights that assist in annual planning, training & onboarding, process optimization, compensation design, account management and activity management, to name a few. You will thrive in this role if you are highly analytical with the ability to juggle multiple projects and prioritize with little to no guidance.

Job Description:

Responsibilities (include, but not limited to):

  • Lead strategic & complex projects that help drive efficiency and effectiveness

  • Communicate to leadership on a regular basis the pursued strategy, overall status, and any risks of a program

  • Bring analytics & insights to the team that help influence business behaviors and decisions

  • Optimize CRM usage and accuracy & other business tools our teammates use

  • Quickly learn, understand and clearly document current processes, interactions & dependencies

  • Work with applicable teams to design streamlined & automated processes & practices

  • Manage various stakeholders across the organization & become a trusted partner to senior leaders

  • Own support for a segment of the business & assist the leader(s) in strategy, deal acceleration, operational effectiveness & other day to day support

  • Uncover areas within the business to drive performance improvements that unlock productivity & accelerate revenue

  • Provide support to front line teams, acting as liaison between sales/GPS and other partner teams (Product, Risk, Legal, Pricing, etc)

  • Design, create & enable best practices to the field and monitor them for adoption & effectiveness

Candidate profile:

  • Critical thinker who can quickly diagnose problems with hypotheses & quantify impact

  • Data driven & experience working cross functionally

  • Able to present to & comfortable around multiple levels of leaders

  • Has a strong sense of accountability & drive

  • Eager to continuously learn (personally & from the job)

  • Self-starter who enjoys working in a dynamic, collaborative and high growth environment

  • Ability to influence a variety of leaders across different organizations

Education & Experience:

  • Bachelor Degree in business, mathematics, statistics or related field, MBA or masters degree preferred

  • 10+ years of experience leading transformational projects or experience in sales operations, revenue operations, analytics, process, or a similar role (business operations, finance, etc)

  • Experience in e-commerce, fintech, consulting, sales or professional services preferred

  • Experience using technology & automation to solve problems

  • Experience working in a start-up, all hands on deck culture

  • Working knowledge of Salesforce & products, Tableau, Microsoft Office mandatory

  • Technical knowledge in SQL, SOQL or JSON a bonus



Travel Percent:


Primary Location:

San Jose, California, United States of America

Additional Locations:

Chicago, New York

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at

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Manager, Sales Operations