Manager, Sales Operations And Performance Analysis

Dealerpolicy Williston , VT 05495

Posted 1 week ago

The Manager, Sales Operations & Performance Analysis is primarily focused on deep excellence in data analysis and reporting across Dealer Solutions leveraging Excel, Power BI (or Tableau), some SQL and salesforce reporting and some configurations. The position will also have proven mastery in data visualization through sound forecasting, analytics, customer acquisition cost performance, user/dealer performance, conversion funnel metrics analysis and reporting. This role will report to the President of Dealer Solutions and plays a key role on the dealer solutions leadership team will interpreting and determining the actions for next steps to improve performance with dealers and users, while interacting with the DP executive team on understanding all aspects of operational performance across the Dealer and Partner Solutions group.

  • Business Operations - You likely may have worked (1) in the home office supporting field sales teams and/or account managers, or (2) qualified candidates may alternatively have envisioned a transition from finance to business (sales) operations with their career and are experienced aligning sophisticated revenue forecasts supporting a national revenue-based organization
  • Performance analysis This position will have significant focus on their analysis and reporting, however strong candidates may likely trend to having a background in data analytics and reporting with the business experience and perspective to help the team formulate action plans, process changes and systems to implement and track the results of these plans. You should have a sense of ease and confidence looking at a group of customers (or SaaS application users) and synthesizing insights from metrics that translate and measure several dimensions of customer performance, satisfaction and growth opportunity. The analysis will involve the intersection of operational KPIs with financial performance and unit level economics and profitability. Analysis will involve uncovering what best performing dealerships and users are doing and why, then representing these factors for success with metrics, tables of data, graphs and data visualization. Additional performance analysis will be on regional, state, and individual account manager performance with their assigned territories.

Further examples of the types of analysis include the investigation of which factors drive the highest conversion funnel metrics with regards to customer savings on insurance, user and store operational practices, amounts and distributions of lead referral fees, other financial incentive programs for dealers and managers, and the corresponding effect of incentive programs on user engagement and performance in comparison to unit level economics and profitability.



  1. Deep Excel skills
  2. Deep experience with data analysis, pivot tables, Excel, and power BI advanced user
  3. Wicked charts, graphs, reporting enough design skills with Excel charts and Powerpoint to make presentations look awesome, able to follow design templates for reports and charts
  4. Some Database skills, familiar with SQL, uses in their work. not an expert. Not sourcing and cleaning data from source systems, manipulating existing datasets
  5. Nice to have user and configuration, reporting
  6. Process understanding, mapping, systems thinker
  • Additional skills: verbal and written communication, cross-functional project management


DealerPolicy offers a comprehensive Benefits Package, which include

  • Medical, Dental and Vision Insurance
  • Health Savings Account with company match
  • FSA, Dependent Care FSA and Commuter pre-tax benefit
  • PTO allowance and holidays
  • 401(k) plan with company match
  • Discounted Edge & Fitness Membership
  • Wide variety of local discounts
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Area Performance Manager

YRC Worldwide

Posted 1 week ago

VIEW JOBS 10/14/2020 12:00:00 AM 2021-01-12T00:00 JOB SUMMARY The Area Performance Manager will assist in developing performance goals and monitor performance statistics at all levels. Review and monitor all cost lines on the income statement for efficiency opportunities and make recommendations for improvement. Assist and support Distribution Centers and Terminals to meet performance expectations. Provide training to management within the Area on policies, procedures and business fundamentals as well as provide preparation and guidance for Internal Audits. Serve as a liaison between the Area and General Office. ESSENTIAL DUTIES AND RESPONSIBILITIES * Analyze various reports to identify areas of performance improvement for Distribution Center and Terminal operations. Assist managers in controlling cost through a daily review of key performance metrics. Support the sales team by providing analysis and problem resolution. Review Vital Signs daily for key performance trends and cost saving opportunities. * Provide training and support to the Distribution Centers and Terminals to ensure procedural compliance. Perform audits to test compliance and as preparation for the Internal Audit. Assist all levels of management on proper application of policy and established procedures. * Assist the Area Vice President in identifying areas for operational improvement. Work with specific terminals to implement best practices and improved work methods. Support quality efforts and customer service across all levels of the operations with focus on continuous improvement. * Serve as a liaison between the Area and General Office. Provide assistance with communication and implementation of new programs, policies and procedures. Provide suggestions and input to General Office departments on changes to existing policies, programs and procedures. * Prepare and analyze budgets. Monitor performance against budget, analyze variances for key trends and develop action plans for deficient areas. Assist and support the Area Vice President, Distribution Centers, and Terminals with in depth analysis, reporting, and diagnostics to evaluate performance trends. COMPETENCIES * Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusting effectively to change by exploring the benefits, trying new approaches, and collaborating with others to make the change successful. * Building Trusting Relationships - Using appropriate interpersonal styles to establish effective relationships with customers and internal partners; interacting with others in a way that promotes openness and trust and gives them confidence in one's intentions. * Collaborating - Working cooperatively with others to help a team or work group achieve its goals. * Communication - Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that help them understand and retain the message; listening actively to others. * Continuous Learning - Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. * Initiating Action - Taking prompt action to accomplish work goals; taking action to achieve results beyond what is required; being proactive. * Work Standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed. MINIMUM REQUIREMENTS * Bachelor's degree in business, transportation or related field, or equivalent combination of education and work experience. * Comprehensive knowledge of procedures, dock productivity, P&D productions, cost control, OS&D functions. * Field experience exercising working knowledge of all duties performed in daily operations. * Demonstrated analytical, organizational and prioritization skills. * Effective oral, written, and interpersonal communication skills. * Ability and willingness to travel at least 50%. * Proficient using MS Office applications (Word, Outlook, and Excel). PREFERRED QUALIFICATIONS * Two (2) years of experience as Terminal Manager or equivalent. * LTL operations or operations audit experience. * Experience in sales, distribution center and/or linehaul operations. * Knowledge of general office departments and functions. WORKING CONDITIONS This job operates in a professional office environment indoors. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. PHYSICAL DEMANDS The position requires the ability to spend long hours sitting or standing while using office equipment and computers. Ability to perform repetitive tasks such as typing and keying. Occasional lifting, pushing/pulling, carrying 10 lbs of supplies and materials is required. YRC Worldwide, along with all subsidiary companies, are an Equal Opportunity/Affirmative Action Employer YRC Worldwide Williston VT

Manager, Sales Operations And Performance Analysis