Manager, Sales Operations & Analytics

About Our Company

We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Job Description

Job Purpose

The Manager, Sales Operations & Analytics will be a remote position with periodic in-office days based on departmental needs (e.g., quarterly review department meetings). The individual employed in this position will be responsible for spearheading data-driven decision-making and managing the daily sales and support operations of the Occupational Health/Corporate Medicine department - including implementation of scalable systems and processes, administration of Salesforce CRM, ongoing training and team support, focus on issue resolution, oversight of all operational performance analysis and reporting. This role will be the operational partner to the sales and service teams as well as key cross-departmental partners, serving as the custodian of data integrity and data hygiene used to enhance our business insights, improve operational performance, ensure programs are meeting department KPIs and ultimately drive sales.

Duties and Responsibilities

The primary duties and responsibilities of the Manager, Sales Operations & Analytics are:

• Serve as subject matter expertise with department data sources/tools and apply expertise to deliver high quality reporting and actionable insights.

• Create and maintain sales reports, utilize advanced analytics tools and techniques, and provide recommendations to enhance sales and support teams' performance.

• Spearhead the development and ongoing management of dynamic dashboards and sales tools, ensuring they are relevant and accessible for our internal teams, leaders and business partners.

• Manage and maintain Salesforce CRM (Sales Cloud & Pardot) customizations for existing and changing business process needs including configuration, custom fields and objects, page layouts, flows, and third party applications.

• Monitor and analyze data of sales activities, lead pipeline generation, sales forecasting and account utilization to help identify business trends and make strategic growth decisions.

• Manage and maintain department's data quality and data integration across all systems, including Salesforce CRM (Salesforce, Employer Portal, Athena, Domo, Tableau, etc.).

• Oversee all corporate account onboarding and maintenance processes, across multiple systems (Salesforce CRM, Athena, DOMO, Tableau, etc.) to ensure account portfolio is properly maintained and back-end operations fulfillment is meeting SLAs.

• Collaborate with Product, Data & Technology, Revenue Cycle, Marketing and Operations on leveraging CRM platforms and integration projects (Sales Cloud, Health Cloud, Pardot, Employer Portal) to ensure alignment with business objectives.

• Partner closely with data & technology teams to enhance data quality and accessibility.

• Lead cross-functional projects from conception to delivery that directly impact department initiatives including new business, retention, customer service, and back-end fulfillment.

• Monitor progress of department KPIs and embrace a continuous improvement mindset to independently identify bottlenecks in sales operations processes that will improve business performance.

• Spearhead department's third party solutions and vendor evaluation, selection, and implementation process.

• Create and maintain training materials and lead department training/refreshers for sales team, support teams, and key business partners on Salesforce CRM and sales operational processes.

• Assist in all aspects of CityMD-Summit Health's Occupational Health/Corporate Medicine's sales, service and operation initiatives.

• Perform other duties as assigned.

Qualifications

A candidate's qualifications will include:

• Bachelor's Degree in Business, Marketing, Public Health or other applicable degree preferred

• 4+ years working in a sales operations and/or sales analytics role

• Admin experience in Business Intelligence Tools (Tableau, Domo), combining data sources to build datasets and generate analyses

• CRM Administrator certification in Salesforce (Sales Cloud, Pardot, Experience Cloud) preferred

• Experience working in electronic medical records systems (AthenaNet)

• Experience effectively managing a team, delegating projects and tasks

• Proficient in Microsoft Office (Excel, PowerPoint, Word)

• Experience working in project management systems (Jira)

• Experience building out processes that maximize usability of sales tools to ensure data integrity

• Strong problem solving, multitasking and organizational skills

• Excellent time management skills and the ability to prioritize various work streams

• Strong communication and interpersonal skills

• Ability to present demonstrations and value-adds to parties from various perspectives and functions

• Positive attitude and ability to project this around others

• Ability to work well independently and in a team environment

• Must be a self-starter with strong attention to detail

• Ability to work in a fast-paced, ever-changing environment

• Must exhibit passion for outstanding results and compassion for those we work with and serve

Additional Information

The Manager, Sales Operations & Analytics will report directly to Director, Corporate Medicine & Sales who may modify these responsibilities and activities to suit the needs of the department goals relating to client acquisition and to any adjustments in scope of service.

Direct Reports

The Analyst, Sales Operations will report directly to Manager, Sales Operations & Analytics.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.