Manager, Sales

Bb&T Charlotte , NC 28201

Posted 2 months ago

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing BB&T Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:


Language Fluency: English (Required)

Work Shift:
1st shift (United States of America)

Please review the following job description:

The Manager of Sales for the BB&T LIS Core Client Team is a unique opportunity to operate a direct-to-consumer sales center that focuses on BB&T clients throughout the bank's footprint. This highly visible role, in a rapidly growing division of the company, will offer significant exposure to senior management as well as interaction with Retail partners within BB&T Bank. The ideal candidate will have experience as a successful call center leader, supporting insurance sales.

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  • Increase process efficiency and deliver additional team revenue

  • Manage the daily and monthly activities of the sales team to produce consistent results

  • Perform call monitoring, call coaching and regularly scheduled performance reviews

  • Coach team members on sales process and techniques to increase revenue

  • Report key metrics and analysis to senior management on a monthly basis

  • Manage BB&T LIS's digital channel through collaboration with IT, Marketing and Carriers

  • Collaborate with sales support, case management, and policy holder services to create the BB&T Perfect Client Experience

  • Cultivate relationships with carriers partners and identify carriers who complement the platform

  • Develop lead generation campaigns with the Retail Activity Manager and standardized messaging to clients and internal partners

  • Utilize salesforce for activity tracking and reporting, collaborating with Support Services to identify efficiencies and enhancements.

  • Share best practices with other direct to consumer call centers within the broader Crump organization.

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated sales management experience in fast paced environment

  • Two years of call center management experience, preferred

  • Two years of proven retail life insurance sales success

  • Active life insurance license in at least one state

  • Working knowledge of modern life insurance sales tools and techniques

  • Ability to learn Excel and advanced reporting techniques

  • Highly motivated, entrepreneurial personality

Desired Skills:

  • Bachelor's degree

  • Bilingual in Spanish

BB&T is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

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Manager, Sales