Manager, Sales And Customer Service: Gandy Furniture Gallery

Macy's, Inc. Tampa , FL 33602

Posted 2 months ago

Be on the front lines of making the magic of Macy's as part of our store management team: you'll lead, manage and inspire a diverse and creative team in executing in-store success. Part business consultant, part relationship guru, and 100% leader, you'll contribute and collaborate to drive the business forward. With frequent opportunities to advance, our store management team is a fast track to career success.

Overview:

As the leader of Sales and Customer Service, you will lead by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under your direction. You will lead initiatives and related efforts to increase customer loyalty, while delivering on Macy's standards for customer service. With training, coaching and development, a team of Colleagues will grow following your leadership. Perform other duties as assigned.

Essential Functions:

  • Drive and exceed sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.

  • Lead customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.

  • Support Manager, Operations & Visual Merchandising to complete all operational activities in store when needed, including Price changes, ad setup/takedown, Merchandising, fulfillment and RTVs driven by Workload Planning Meeting.

  • Review Sales and Star Rewards results and strategize action for continued improvement.

  • Review and utilize Sales data to provide colleague recognition; develop and communicate strategies to improve results.

  • Determine strategies to drive and motivate colleagues to solicit the Star Rewards Program by reinforcing the benefits of new accounts.

  • Continue to build the client relationship between Macy's Stylists and customers through MyClient and other customer acquisition initiatives.

  • Plan and execute events and community outreach.

  • Monitor and address performance issues on a timely basis.

  • Conduct ongoing Talent Analysis of colleagues and establish career progression plans for key players and positions to result in retention of best talent and turnover reduction.

  • Actively fill open positions prioritizing internal colleagues in Commission, Specialist and High Level selling areas.

  • Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; establish strategy for work; provide insight and decision support; direct and manage team to meet or exceed performance and behavioral expectations; address complaints from and resolve problems with colleagues.

  • Analyze reports in order to strategize and deliver results; implement action plans focusing on deficient areas and highlight growth opportunities.

  • Ensure most effective sales floor coverage through the development of workforce solutions and lead selling initiatives throughout the store as needed.

  • Establish high level of shortage awareness and effectiveness; ensure that all policies and procedures are implemented.

  • Regular, dependable attendance and punctuality.

Qualifications:

Education/Experience:

  • High School Diploma or equivalent. Some college preferred, but not required.
  • A minimum of 3-5 years retail management in a department or specialty store.

Communication Skills:

  • Effective written and verbal communication skills.

  • Ability to draft reports and other communications, effectively present to management and internal and external business partners, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, multiplication, and division.

Reasoning Ability:

  • Able to handle multiple tasks simultaneously.

  • Highly organized, with the ability to adapt quickly to changing priorities.

Physical Demands:

  • Regularly required to sit, talk, hear, and use hands to finger, handle, and feel.

  • Frequently required to stand, walk, reach with hands and arms.

  • Occasionally required to lift and/or move up to 25 lbs., climb ladders, stoop, kneel, crouch, and crawl.

  • Requires close vision, color vision, and ability to adjust focus.

Other Skills:

  • Working knowledge of Microsoft Word, PowerPoint, Excel and Exchange.

  • Self-motivated. Excellent organizational, prioritization, and time management skills. Ability to collaborate and function as a member of a team.

  • Must possess a strong sense of urgency.

  • Must be proficient in the use of computers and RF equipment.

  • Strong interpersonal and leadership skills.

Work Hours:

  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

This job description is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Help make life

shine brighter.

Collaboration,

Creativity,

Culture.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Customer Service And Cleaning Associate Full Time Gandy Furniture Gallery

Macy's, Inc.

Posted 2 months ago

VIEW JOBS 10/15/2020 12:00:00 AM 2021-01-13T00:00 Looking for a fulfilling and fun job that's integral to the success of one of America's most historic brands? Then join Macy's Retail Sales or Support teams! Join us and immediately become a part of what makes Macy's special. Macy's values you as an individual. We are committed to your personal growth and development as we work together to support an exceptional experience for our customers. Overview: The Touch Point Cleaning Colleague is responsible for ensuring that Macy's colleagues and customers are working and shopping in an environment that is clean and sanitary. The main responsibilities of this position will be disinfecting and cleaning surfaces and areas that are the most highly trafficked in our Store. TPC colleagues must also provide outstanding customer service by assisting customers with questions and maintaining merchandise presentation on the floor. Must be able to complete HAZCOM and other required training and follow training protocols. Perform other duties as assigned. Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process. Essential Functions: * Clean and disinfect Touch Point surfaces with a cleaning cloth multiple times per day. * Ensure that surfaces such as all door handles, counters, handrails, caselines, faucets and wrap-stands are disinfected. * Clean surfaces within fulfillment rooms, colleague breakrooms, meeting tables and colleague lockers. * Utilize Personal Protective Equipment (PPE) such as a mask, apron and gloves during cleaning process. * Follow all cleaning and disposal protocols, including HAZCOM training. * Provide an exceptional customer experience by ensuring the customer is always the priority. * Maintain department recovery standards; including fitting room go backs to standard, if applicable. * Retrieve additional merchandise for customers as requested. * Adhere to Asset Protection and inventory control and compliance procedures. * Follows shortage programs and procedures. * Perform these and other functions in an efficient manner, as directed by the Supervisor. * Regular, dependable attendance and punctuality. Qualifications: Education /Experience: * No specific educational accomplishment is required. * Previous retail experience preferred, but not required. Communication Skills: * Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to effectively communicate with customers, peers, and management. * Able to communicate on the telephone with proper etiquette. Mathematical Skills: * Basic math functions such as addition, subtraction, multiplication, and division. Reasoning Ability: * Must be able to work independently with minimal supervision. Physical Demands: * This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking. * May occasionally involve stooping, kneeling, or crouching. * May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time. * May involve moving or lifting items under 30 pounds. * Using cleaning and disinfectant agents for cleaning. Other Skills: * Sense of urgency and ability to prioritize a changing workload. * Must be willing to meet and interact with customers. Work Hours: * Ability to work a flexible schedule, including mornings, evenings, and weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on department and store/company needs. This job overview is not all inclusive. In addition, Macy's, Inc. reserves the right to amend this job overview at any time. Macy's is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Macy's, Inc. - including Macy's and Bloomingdale's - will consider for employment qualified applicants with criminal convictions in a manner consistent with SFPC Art. 49 and LA MC ch.XVIII Art. 9. Help make life shine brighter. Collaboration, Creativity, Culture. Macy's, Inc. Tampa FL

Manager, Sales And Customer Service: Gandy Furniture Gallery

Macy's, Inc.