Manager Revenue Cycle

Overview

Are you an experienced Revenue Cycle leader looking to join an established health care organization?

We at M Health Fairview are looking for a Manager Revenue Cycle to join our team! This is a fully remote position approved for a 1.0 FTE (80 hours per pay period) on the day shift with no weekends!

Some of the benefits we offer include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year), and 403B with up to a 6% employer match; visit www.fairview.org/benefits to learn more!

Hiring Process

We may send you a link to complete a video interview. This is a phenomenal opportunity to showcase who you are and why you want to work for us plus we have the ability to share these with our hiring leaders directly.

Responsibilities/Job Description

Job Summary:

This position is responsible for leading all aspects including overall general supervision, policy and procedure compliance, personnel training and development, performance measurement and appraisals. This position will manage team supervisors and/or leads and agents. The Manager is responsible for delivering the highest quality of service as efficiently as possible while meeting financial, performance and quality goals. The Manager must have the ability to work cross-functionally with other colleagues and work cooperatively with all levels of the business including both internal and external partners and vendors. The ideal candidate will be results oriented with a consistent record of creating engaged employees and identifying ways to improve the patient experience.

Job Expectations:

• Creates and implements department strategy related to the patient experience, team performance and quality.

• Review and analyze business data to identify trends and provide recommendations to improve the patient experience

• Develops and implements methods and procedures to meet and exceed productivity, efficiency, financial and quality goals.

• Provides daily leadership and guidance, direction, and motivation to team.

• Understands workload and ensures that team is meeting all performance expectations related to phone calls and work queues.

• Ensures all productivity standards are met in a timely manner through measuring and monitoring. Analyzes weekly and monthly reports for performance measurement and efficiencies

• Review policy and procedures and ensure all process and training documentation is up to date

• Actively develop direct reports through coaching, feedback, and projects to ensure their success and to create a highly engaged, productive team while meeting all performance objectives

• Conduct regular team meetings ensuring a sense of community among team and sharing performance and overall updates to keep the team informed

• Responsible for overall team quality program ensuring that patient satisfaction is number one priority

• Handles patient issues to ensure complete patient satisfaction

• Evaluates team and individual training needs and assists in developing plans for immediate and long-term performance improvements

• Aids in the development and implementation of processes that improve efficiencies and quality within the department.

• Interviews and hires staff as needed and approved by senior management

• Conducts and reviews performance appraisals of direct reports, identifies performance problems, and initiates disciplinary actions. Evaluates subordinate's performance by establishing objectives and measurements for supervisory and service personnel. Provides constructive feedback on a consistent basis

• Works collaboratively with other departments sharing insights and creating process and procedure to improve the overall patient experience

• Ensure that team meets all HIPAA requirements

• Represent the department and/or organization to external departments and organizations

• Ability to travel, one or more nights, for business when necessary. Ability to travel to individual hospitals for meetings, patient requests and employee oversight

• Perform ongoing staffing analysis based on current business needs and make recommendations as appropriate

• Assist in the review, analysis, and implementation of system work driver tools

• Assist in the budgetary process

• Performs any additional duties as assigned·

• Serve as a financial counseling program expert and lead resource for financial counselors and charity care coordinator regarding all types of funding programs, to ensure that all Fairview Health Services patients are screened and qualified for assistance.

• Responsible for providing lead support to Supervisors and Managers for Fairview Health Services hospitals and clinics

• Acts as mentor and trainer for new and veteran staff

• Must have a thorough working knowledge of third-party payers and insurance verification procedures and understand managed care and insurance contractual arrangements.

• Must have proven experience in interviewing patients for the purpose of financial eligibility determination

• Must be detail oriented, possess basic mathematical skills, and have sharp analytical skills to resolve financial issues as they relate to multiple groups including third party payers, physicians, patients, and the system.

• Must be able to handle potentially stressful situations and multiple tasks simultaneously including instructing and counseling patients regarding Fairview Health Services payment policies and public assistance programs.

• Must possess the ability to communicate effectively with patients, families, government entities, insurance companies, and Fairview Health Services staff.

• Basic medical terminology knowledge preferred

• Bilingual skills preferred

Qualifications

Required

Education

• Bachelor's degree in business, accounting, finance or related or 6 additional years of minimum experience.

Experience

• 4 years of professional, supervisory and/or management experience
• PC systems literate including Windows, and Microsoft Outlook, Excel, and Word programs

Preferred

Experience

• Epic Grand Central (ADT & Prelude) software experience

• Knowledge of bad debt collections

We believe those that exceed in this role also exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A proven understanding of Dignity, Integrity, Service, Kindness and Innovation