Provide maintenance to troubleshoot and resolve any issues associated with IT hardware, Warehouse Management Systems Applications Software and other IT Systems within the RLC. IT hardware includes RF Scan Guns, PCs, laptops, printer, etc.
This position reports to the Regional Manager of Operations
This position may have direct reports
This position requires the ability to sit stand and frequently move about the warehouse.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES:
Ability to troubleshoot and resolve various types of hardware used in the operation
Ability to troubleshoot or project manage the HD Help Desk or third party providers
Ability to take charge of or repair/upgrade various types of hardware
Maintain locations system matches physical locations, create/block/remove locations
Administer RLOG add/remove users, user permissions, etc.
Troubleshoot RLOG issues Container not physically in location, warehouse full, etc.
Knowledge of DBMS RLOG errors refer to a lot of common errors seen in DBMS
Knowledge of different software used by the operation
Ability to use database tools such as SQL Server Mgmt Studio, Teradata, or TOAD
Ability to generate and analyze ad hoc reports
Ability to communicate problems effectively
Can speak to all audiences IT and end users
NATURE AND SCOPE:
This position reports to a Systems Manager.
This position has 1-2 direct reports.
ENVIRONMENTAL JOB REQUIREMENTS:
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 5 years
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
Strong sense of urgency and ownership
Knowledge, Skills, Abilities and Competencies: