Manager, Retail Store Operations - Digital Business Product Owner

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Position Summary

THIS ROLE IS HYBRID TO A CVS CORPORATE LOCATION

The Manager of Pharmacy Operations, Digital Product Owner, is a critical leader within Pharmacy Operations, charged with supporting a cross-functional team with operational expertise that enables the innovation of the digital patient experience in retail pharmacy. Your primary responsibility will be to serve as the operational product expert to improve digital's ability to provide a better patient order status and self-service experience in our retail pharmacies while continuing to reduce friction for our patients. This role will provide the opportunity to contribute to a multi-year, consumer-obsessed roadmap that is critical to helping our team better set and reset expectations, achieve multi-million dollar goals, and improve the technology for our colleagues and customers.

Prior knowledge of retail pharmacy is important and candidates must have strong experience in RxConnect testing, customer outreach, digital experiences and business case development. This position requires strong collaboration skills as it is necessary to work cross functionally and influence our store teams, field leadership and internal business partners. You will work with the following groups: Digital, IS, Training & Change Management, Rx Growth, Patient Safety, Pharmacy Operations, Legal, & Field Leadership.

Responsibilities:

• Serving as a critical subject matter expert while developing business cases to support the valuation and prioritization of digital enhancements

• Accurately analyzing operational data to support decision-making and provide cross-functional insights to the omnichannel team

• Presenting and articulating conclusions and recommendations to senior leadership

• Advising project teams on the creation of monitoring plans, stage gate criteria, and KPIs

• Supporting project teams as needed with change management advice, field communications, and deployment plans

• Delivering quality user stories, performing test validation, and production validations for new digital enhancements launching

• Ensuring business needs are properly articulated by the project teams and understood cross-functionally

• Mitigating conflicting design requirements and ensuring proposed digital capabilities cover various prescription order pathways in solutioning

• Promoting project synergies across teams

• Connecting teams with subject matter experts when scope is beyond expertise

• Taking action on customer and colleague feedback

• Evaluating and taking action on defect identification and remediation

Required Qualifications

• 5+ years' of experience in an Operations or Process Improvement role

• 5+ years' of experience leading and building multi-pronged teams

• 5+ years' experience and demonstrated success in delivering projects to support cross-functional initiatives

• 5+ years' experience identifying and defining business problems and issues, developing strategic frameworks, building business cases, and measuring success

• 5+ years' experience building and delivering leadership-facing presentations and materials

• 5+ years' influencing without authority

Preferred Qualifications

• 8+ years' of experience in an Operations or Process Improvement role

• 8+ years' of experience leading and building multi-pronged teams

• 8+ years' experience and demonstrated success in delivering projects to support cross-functional initiatives

• 8+ years' experience identifying and defining business problems and issues, developing strategic frameworks, building business cases, and measuring success

• 8+ years' experience building and delivering leadership-facing presentations and materials

• 8+ years' influencing without authority

• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook

• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines

• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals

• Strong communication skills in both formal and informal writing and speech

• Proven track record of high performance

• Regular and reliable attendance

• Any additional tasks as directed by the supervisor or manager

• Occasional travel may be required

• Bachelor's degree, or equivalent experience

• Supervisory experience with a direct report

• Experience implementing system enhancements throughout the software development lifecycle, preferably with an enhancement that impacted the retail pharmacy intake process

• Experience in pharmacy operations

• Masters Degree

Pay Range

The typical pay range for this role is:

$54,300.00 - $152,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 03/31/2024

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.