Manager, Repair Station
We are a company of innovators, game changers, and entrepreneurs. As a prime contractor, we provide a broad range of communication, electronic and sensor systems used on military and commercial platforms across the globe. We embrace innovative and progressive ideas to advance our products for military and commercial customers. The Electronic Systems Segment (ESS) provides a broad range of aerospace systems, security and detection systems, and pilot training.
L3 Aviation Products Division (L3 APD), is a leading provider of commercial and military avionics with unsurpassed performance, quality and customer support. L3 APD manufactures a diverse line of safety- and efficiency-enhancing products that set the standard for next-generation requirements, including configurable voice and data recorders, collision avoidance systems, navigation products, display systems and processors.
L3 Aviation Products, Grand Rapids, MI
The Repair Station Manager is accountable for the contractual, financial and administrative performance of Aviation Products Division certified repair station. This role serves a wide range of management functions up to and including development of tactical execution plans to enable aftermarket growth strategies, planning machine, people and material capacity to ensure contractual turn-around time targets are achieved, communicating with customers on repair station status, partnering with Engineering, Quality and Field Support teams to improve reliability of our products and managing performance of the repair station through requisite objectives and metrics.
Manage all aspects of the aftermarket and repair operations including forecasting, backlog management, on-time delivery, quality, customer satisfaction, employee engagement, employee relations, staffing, lean manufacturing and kaizen techniques, plant performance measures, visual controls and EH&S.
Manage the business to achieve sales goals, cost reduction and productivity targets.
Lead efforts related to recruiting, employee development, training, and retention.
Serve as FAA Accountable Manager
Monitor daily line of balance workflow and delegate order management to shop floor leads/supervisors.
Define, monitor and control performance objectives and measures such as backlog, Turnaround Time (TAT), on time delivery, product reliability, available capacity, clear to build/repair, repair part inventory, rotable pool inventory.
Remote oversight and management of global 3rd Party Repair Stations through virtual management operating system and defined metrics
Ensuring appropriate forecasting and material planning to drive both financial and material planning.
Provide consistent and clear leadership for Repairs staff through developed processes, training, and motivational meetings
Continuous improvement of processes and tools and development of staff through monitoring and training
Maximize Repairs department profitability through cost reduction, process optimization, and product re-design
Customer communication and partnering on data flow between repair station and repair administration groups.
Identifies and updates performance metrics. Analyzes variance to determine & implement corrective actions.
Plans, identifies, and coordinates resources machine, material and human resources required
Monitor problem solving and ensure root cause corrective action and recovery plan is defined & executed
Communicate with the other departments to resolve any issue that compromises the promised delivery date of the repaired part.
Foster a safety first work culture that exceeds safety performance goals and strives towards zero injuries.
Accountable for improving product yields, cost, repair turn around, and on-time delivery. Leads process and test methodologies to prevent defects customer expectations.
Responds to customer telephone inquiries concerning complex or difficult problems or provides technical support to Service Representatives responding. Communicates with customers to explain new and renewal service contract coverages, advantages and pricing. May travel to customer sites to assess problems or provide service.
Conducts research to determine requirements and costs related to specific requests for Contracts Management or other internal personnel and provides information for development of proposals.
BS degree in one of the following Manufacturing Operations, Mechanical/Electrical engineering, or a related field. An MBA or advanced degree is preferred.
5 years of experience working in Part 145 Repair Station with digital hardware, software and peripheral equipment.
5 years of experience working in a Management role.
Thorough knowledge in manufacturing and electronics technology with a creative ability to resolve challenging technical issues.
The ability to monitor, expedite and report on departmental activity, operate independently, take action as required, train and effectively communicate with customers and internal personnel.
Experience with Change Management process and organizational effectiveness
Effective oral and written communication skills, ability to listen well and communicate effectively with others. Strong presentation and organizational skills; has keen attention to detail.
Demonstrated and successful implementation of continuous improvement, Lean techniques, and design for Six Sigma, DIMA, and statistical methodologies is a plus.
L3 Technologies, Inc. is proud to be an Affirmative Action/Equal Opportunity Employer. L3 provides equal employment opportunity for all persons, in all facets of employment. L3 maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. We encourage all qualified applicants to apply for any open position for which they feel they are qualified and all will receive consideration for employment without regard to race, color, religion, age, gender, sexual orientation, gender identity, national origin, citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic. citizenship status, marital status, genetic information, disability, protected veteran status or any other legally protected characteristic.