Manager, Remote Engineering

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Job Purpose

The Manager, Remote Engineering manages the team which is responsible for the end-user computing remote work environment and technologies, ensuring the appropriate configurations and architecture to support Jackson's requirements. The team maintains the infrastructure and is responsible for the health and security of the environment by maintaining the latest patches, updates, configurations and utilizing monitoring systems to help identify issues.

Essential Responsibilities

• Oversees and participates in project plan design, development, maintenance, and enhancement of the cloud and systems infrastructure.

• Ensures that performance standards are met and that production support services are consistent with service level agreements.

• Manages projects using internal and external resources.

• Prepares and maintains documentation of standard operating procedures and knowledge base articles.

• Keeps up to date on current technology trends and makes recommendations to improve desktop operations.

• Responsible for VDI and remote work solutions, on premises or SaaS\IaaS based.

• Assists in maintaining remote access configurations for legacy VPN, zero trust remote access and secure Enterprise browsers.

• Responsible for Microsoft Azure Virtual Desktop environment.

• Troubleshoots user experience and platform availability issues, levering the use of industry standard tools and monitoring.

• Operational installation, deployment, and support for day-to-day activities.

• Infrastructure as Code, Terraform and GitHub configuration and implementation.

• Directs staff and is accountable for personnel actions including hiring, performance and salary reviews, corrective action and terminations.

• Ensures that all staff are properly trained, supervised and developed.

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities

• Experience working with various operating systems, platforms and environments in supporting JFI and PPM.

• Knowledge of how emerging technologies would solve a technical problem or enhance the user experience.

• Excellent ability to effectively communicate technical issues both verbally and in writing.

• Strong organizational skills.

• Ability to lead mid-size - large scale projects.

• Ability to troubleshoot and resolve issues independently.

• Experience in managing projects through Jira.

• Platform Management: Azure Virtual Desktop, Intune, ControlUP, Zscaler, enterprise browsers and reverse proxies.

• Microsoft Windows 10 and 11, dedicated and multi-session hosts.

• Broad knowledge of the financial services sector.

• Ability to manage staff and administer personnel actions including all aspects of talent development and performance management.

Qualifications

• Bachelor's Degree preferably in Information Technology/Computer Science/Engineering, and/or equivalent experience required.

• 5+ years experience with Microsoft Windows, Virtual Desktops, Intune, SCCM, Active Directory, Group Policy, VPN, Office 365 required.

• Previous demonstrated experience in leadership role required.

• Azure: Entra ID, Resource Groups, Storage Accounts, Application Gateways, Subscription Management, and Conditional Access Policies required.

• Automation: PowerShell, Terraform, GitHub Action, Azure Automation required.

• Cloud platforms (IaaS, SaaS) required.

• Microsoft Certified Systems Engineer preferred.

• CISSP preferred.

• Ability to easily adapt and prepare for the implications of changes.

• Strong project management skills including a record of initiating and delivering projects.

• Understanding of Layer 2 and Layer 3 technologies, including TCP/IP.

• Security: Application Security, role-based access and Intune.

• Background in process engineering and analytical abilities to learn new processes.

We don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Jackson is proud to be an equal opportunity workplace. The Company subscribes to and endorses federal and state laws and regulations relating to equal employment opportunity for all persons without regard to race, color, religion, gender, age, national origin, legally-recognized disability, marital status, legally-protected medical condition, citizenship, ancestry, height, weight, sexual orientation, veteran status, or any other factor not related to the needs of the job. The Company is committed to a policy of equal opportunity. Company facilities and campuses are tobacco-free environments.