Manager, Reliability Engineering

Who We Are

At The Trade Desk, we recognize that a seamless customer experience is driven by operational excellence. In pursuit of constantly improving the reliability of our platform, we are establishing a global Reliability Operations team. This team's core mission will be to vigilantly monitor The Trade Desk platform services, refine our incident response methodologies, and guarantee a robust and highly-available customer experience. If you're passionate about ensuring system reliability, process improvement, and making an essential customer impact, we invite you to playing a critical role in this next evolution of our on-call experience.

What You'll Do

• Define, manage, and measure incident response engineering practices

• Liaise with engineering teams to ensure work discovered during incident response is prioritized

• Participate in incident response engineering duties as necessary

• Manage a global Reliability Operations team (3 to 6+ Reliability operations engineers across NAMER, EMEA, APAC)

• Periodically meeting with reports across timezones

• There may be periodic weekend coverage requirements

Who We are Looking For

• Bachelor's Degree from a four-year university or relevant substitute experience
• 6+ years relevant work experience in Technical and/or Application Support with strong knowledge technical troubleshooting
• 2-5 years of management experience with direct reports

The Reliability Operations Engineering Manager will either possess or be excited to learn a number of skills...

Management:

• Adaptive management style according to level and proficiency of engineering reports.

• Ability to understand technical employee career paths and collaboratively develop career plans.

• Scheduling a global team through holidays, sickness and vacation leaves, across timezones.

Technical Proficiency:

• Understanding of large-scale distributed system architectures (e.g., databases, web services, application services).

• Familiarity with monitoring tools (e.g., Prometheus, Grafana, Nagios).

• Ability to author scripts to facilitate troubleshooting as well as configure alerts.

• Proficiency in scripting languages (e.g., Python, Bash) is a plus

Incident Management and Troubleshooting:

• Ability to prioritize and manage incidents based on severity, with a focus on customer impact.

• Ability to remain calm under pressure and quickly diagnose issues.

• Understanding of system logs, metrics, telemetry.

Communication Skills:

• Ability to take command and confidently direct engineering resources in ambiguous situations.

• Ability to communicate effectively with stakeholders during an incident.

• Ability to maintain and update trouble-shooting guides (TSGs) and operational documentation.

NY, CO, CA, and WA residents only: In accordance with NY, CO, CA, and WA law, the range provided is The Trade Desk's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. All employees may be eligible to become The Trade Desk shareholders through eligibility for stock-based compensation grants, which are awarded to employees based on company and individual performance. The Trade Desk also offers other compensation depending on the role such as sales-based incentives and commissions. Plus, expected benefits for this role include comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents, retirement benefits such as a 401k plan and company match, short and long-term disability coverage, basic life insurance, well-being benefits, reimbursement for certain tuition expenses, parental leave, sick time of 1 hour per 30 hours worked, vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter, and around 13 paid holidays per year. Employees can also purchase The Trade Desk stock at a discount through The Trade Desk's Employee Stock Purchase Plan.

The Trade Desk also offers a competitive benefits package. Click here to learn more.

Note: Interns are not eligible for variable incentive awards such as stock-based compensation, retirement plan, vacation, tuition reimbursement or parental leave

At the Trade Desk, Base Salary is one part of our competitive total compensation and benefits package and is determined using a salary range. The base salary range for this role is$110,600-$138,300 USD