Manager - Quality Management

Expedia Springfield , MO 65802

Posted 2 days ago

Hotels.com

About Expedia Global Payments:

The online travel market is a $2 trillion industry that never stands still. Expedia Global Payments (EGP) is the primary provider of payment tools, systems, and support between Expedia, Inc., its Consumers, and its network of supply partners. We are the gatekeeper of money coming in and out of Expedia, Inc.

Why build your career at EGP? We offer the chance to work with the brightest minds in the travel business in an energetic and international work environment focused on innovation, creative problem-solving and collaboration.

Role Purpose:

Are you passionate about continuous improvement? Are you passionate about leading people? Are you an innovator? We are seeking an experienced leader to lead our newly refocused quality management program. In this role, you will develop and inspire a team of process and data analysts to deliver on our vision to enable value-driven decisions on quality improvements by quantifying EGP's cost of poor quality as well as identifying opportunities to improve. You will bring strong people leadership, business acumen, initiative, drive, and an interest in technology to a fast growing, technology-based online travel industry leader. You will lead a team responsible for researching, identifying, and creating actionable business insights by analyzing complex data and completing end-to-end root cause analysis on processes that extend across Divisions, and you will engage and interact with business and technology leadership to understand their needs and gain alignment for the work your team will perform. You will report to the Sr Manager for Controls and Quality within the Business Intelligence and Controls (BI&C) organization which includes the business intelligence, reporting, data science, controls and quality teams.

Principle Responsibilities:

  • Lead, inspire, develop, and support a team of Process and Data Analysts

  • Identify development needs for your team and align with training resources to fill gaps

  • Lead by example and provide on-going mentorship and guidance to the team

  • Develop and implement the program to evaluate cost of poor quality in divisional processes

  • Lead the team in process mapping and data-driven (root cause) analyses to identify and quantify (costs, value) opportunities to improve quality

  • Support the overall risk management goals for the Controls organization

  • Prepare reporting and present results on departmental activities and effectiveness

  • Frequently engage and collaborate with business and technology leadership

  • Actively engage with the Product team to evaluate impacts to quality from changes in products or new products

  • Lead new process implementation efforts and building control measures to mitigate further issues

  • Support the team by requesting and securing delivery of necessary data not currently sourced in datamarts

  • Foster a culture of continuous improvement with a focus on providing solutions and delivering results

  • Ensure the accuracy and relevance of the team's deliverables

Experience:

  • 5+ years in quality management, process improvement, process operations or process analysis with demonstrated experience in problem-solving

  • 5+ years in a leadership role over high performing teams

  • Applied knowledge in process improvement methodologies preferred

  • Demonstrated high performance in prior roles, with increasing levels of responsibility and independence

Additional Knowledge, skills, and competencies:

  • Able to think strategically while driving tactical activities

  • Excellent written and oral communication skills; outstanding presentation skills

  • Strong leadership skills

  • Demonstrated success in identifying and managing stakeholders

  • Effectively manage multiple projects and timelines according to stakeholder's requirements

  • Ability to influence cross-functionally

  • Ability to analyze and document complex business processes

Education:

  • Bachelor's degree required. Advanced degree in Accounting, Business, Economics, or Mathematics desired.

EOE

  • LI-RR2

#LI-KW1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.


Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Clinic Quality Coordinator

Mercy Healthcare

Posted 2 days ago

VIEW JOBS 6/22/2018 12:00:00 AM 2018-09-20T00:00 Overview We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart. At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow. Responsibilities and Qualifications Overview Under the direction of the Director-Ambulatory Quality, the Clinical Quality Coordinator will function as a consultant, coordinator, team leader, and educator. This person must be able to assist and support the coordination, development, and communication of ongoing quality improvement initiatives centered around CMS Star ratings and HEDIS metrics. Responsibilities 1. Safety/Risk Management a. Adheres to the confidentiality policy of the organization. 2 Coordination of Services a. Work with directors, managers, physicians, clinical staff, IT, payors, and other co-workers to develop and deploy ongoing quality improvement action plans. 3. Complex Aspects a. Analyze data and review reports to identify areas of opportunity. b. Provide input into strategic operational decisions pertaining to quality. c. Responsible for supporting process changes to patient care delivery that will affect quality scores. d. Foster an environment of continuous learning by creating educational material and facilitating training sessions. e. Ability to build relationships with people in various roles within the organization and mentor co-workers. f. Participate in chart reviews and patient outreach to close quality gaps. g. Accept and coordinate special projects as assigned in order to meet the goals of the department. 4. Primary Aspects a. Serve as a liaison between the clinics and administration. b. Teach the principals of quality and train on the tools and techniques with which to capture quality metrics. Communication Management a. Communicate essential information, through periodic rounds, departmental meeting discussions/presentations, storyboards, articles in organizational newsletters, etc., to staff, peers, management, and physicians in order to ensure quality action plans are effective and team members are being held accountable. Technology a. Utilizes computer and multiple software applications effectively. General a. Wears proper personal protective equipment when appropriate. b. Observes universal precautions consistently. c. Wears clothing and Health System badge consistent with dress code, and attends to personal hygiene to maintain a clean, well-groomed appearance. d. Meets Health System attendance standards. e. Performs related duties as assigned. Qualifications: Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications: Education: Nursing degree from an accredited school. Licensure: Current RN license. Experience: 3 years working in a clinic setting using an electronic health record system. Certification/Registration: None. Other: Must have demonstrated effective leadership and communication skills. Ability to make and give presentations. Requires quantitative data analysis skills. Preferred Education: Bachelor in Nursing. Preferred Licensure: Preferred Experience: Experience with EPIC and Microsoft Excel software. Previous leadership and project management experience desired. Previous training experience preferred. Preferred Other: Familiarity with CMS Start Ratings, HEDIS, and ACO's. We'll Support You at Work and Home Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills. What Makes a Good Match for Mercy Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and are not afraid to do a little extra to deliver excellent care – that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply. Mercy Healthcare Springfield MO

Manager - Quality Management

Expedia