Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Manager, Quality Assurance

Expired Job

Discovery Communications, Inc. Charlotte , NC 28201

Posted 4 months ago

Position Summary

  • If you accept a position with Discovery Education you will be an at- will employee under Discovery Education and eligible for Discovery Education benefits and compensation plans. This role is not a Discovery, Inc. position.*

Our Team

Discovery Education is the global leader in standards-based digital content for K-12 classrooms, transforming teaching and learning with award-winning digital textbooks, multimedia content, professional development, assessment tools, and the largest professional learning community of its kind. We believe that access to dynamic learning experiences should not be dependent on a student's location and are committed to partnering with ministries of education, school organizations, and like-minded corporations to captivate students, empower teachers, and transform classrooms with customized solutions that accelerate academic achievement.

Our team is collaborative and mission-driven, continuously looking for innovative ways to enhance our services and expand our positive impact on the education universe. We offer the unique combination of being a recognized industry leader with global reach along with the excitement of operating as an entrepreneurial start-up focused on innovation and growth. If you are looking to work in a creative and fast-paced environment with talented and passionate people committed to changing the world through education, now is the time to join the Discovery Education team!

The Role

This position will be responsible for coaching and developing our Inside Sales and Partner Support teams through consistent monitoring, feedback, and on-going professional learning. The position will focus on the use of best practices around sales and relationship building.

The role will collaborate with the various management teams to implement successful action plans that improve overall quality, provide excellent customer service, and execute successfully on the sales process that lends to achieving the overall sales targets. Through their efforts this position will also aide in continued process and system improvements that allows for efficiencies and scalability within the business.

Additionally, this position will be responsible for the creation and execution of the new hire training program for the Inside Sales and Partner Support teams and will be driving the productivity ramp up of our new hires within the first year of service.

This position coaches and develops a team who has specific revenue targets for inbound and outbound sales to districts and schools. It will be responsible for helping to manage some aspects of the Inside Sales and Partner Support organization including sales process, training, operations, campaign management, all while ensuring compliance with policies and procedures.

We are looking for an experienced and highly motivated leader who believes in our educational mission of improving teaching and learning by transforming classrooms into engaging digital learning environments.


Quality Assurance 1. Define and drive a QA program tailored for the Inside Sales and Partner Support teams.2.

Analyze random samplings of Inside Sales and Partner Support calls, chats, and e-mails to assess performance, outline best practices, and identify areas of opportunity.3. Prepare quality documentation and reports by collecting, analyzing and summarizing information and trends.4. Coaches team members on how to improve their interactions to ensure they hit their KPIs/Targets.5.

Works closely with the coordinators and representatives to ensure systems and processes are followed appropriately. 6. Reinforces the use of best practices through the various interactions.7. Reports quality issues and recommends corrective steps.8.

Works closely with call and salesforce data to identify areas of strength and opportunity as it relates to the execution of the Inside Sales and Support strategy.9. Administers company policy and procedures with assigned to team members.10. Maintains standard operating procedures that relate to the quality department.11.

Creates and delivers new hire or refresher training for Inside Sales Coordinators and Partner Support.12. Work with the leaders of Inside Sales to help distribute leads and manage the lead assignment.13. Collaborate with cross-functional groups to drive process changes and provide partner facing feedback loop.

Knowledge of Education Trends & Discovery Education Services1. Demonstrate exceptional DE product, service and solution knowledge.

Know how to present and sell in the value to overcome objections via phone. 2.

Maintain an understanding of industry trends, current events, new technologies anything that may impact the business by reading professional publications, researching all available prospect/product resources and participating in professional organizations. 3. Ability to converse with a customer about topics/trends that affect the education (i.e. funding, technology, legislation).4.

Understand the free events, resources, and community opportunities that reflect the "Discovery Magic" offered to customers. Use these as prospecting touch-points and value-adds to a relationship with Discovery Education.

Leadership1. Support and coach team members to exceed defined revenue targets through consistent territory reviews, implementation and account plans.2.

Model effective communication, presentation skills, account strategy, and problem solving for the team.3. Coach team members to develop individual skills and build team capacity for securing new partnerships and supporting existing partnerships.4. Demonstrate passion for improving teaching and learning in schools.5.

Leverage technology, including CRM, as well as telecommunications hardware and software.6. Ensure that the Inside Sales team follows laws and regulations relating to call center operations (do not call lists, etc.)7. Support the team with any questions throughout the day regarding processes, best practices, and any other business-related needs the team has.8.

Represent the Inside Sales and Support on any department meetings when needed. 9. Participate in recruiting and hiring process for the teams the position supports.10. Creates productivity campaigns and executes them so they support the team's targets and overall KPIs.

General1. Provide consistently positive and energetic leadership for the team.2.

Establish strong relationships will all internal and external partners.3. Demonstrate exceptional interpersonal, organizational and presentation skills. 4. Demonstrate a "problem solving- solution oriented" approach. 5.

Track performance progress on an on-going basis. 6. Maintain clear & complete account files within Salesforce to ensure communication flow and ease of information sharing.


  • A strong passion for the power of educational technology.

  • Associates degree or an equivalent combination of skills, training and experience.

  • Minimum of 2 years sales experience with a proven track record of telesales and customer satisfaction success.

  • Education industry experience preferred either public (school/district teaching or management) or private (company within the education industry).

  • Ambitious, dedicated and passionate individual, with a strong desire to achieve.

  • Experience in selling complex products in consultative manner via phone.

  • Excellent verbal and written communication, interpersonal, and customer focus skills.

  • Excellent prioritization, organizational, and analytical skills.

  • Ability to work as a team and in a fast-paced environment. * A "can do" attitude to everyday challenges, motivated and target driven

  • Driven, detailed oriented sales professional who is passionate about student achievement

  • Proficiency with Microsoft Office products and Salesforce.

  • Must have the legal right to work in the United States.

Charlotte, North Carolina, NC

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Assurance Programmer Analyst

Jack Henry & Associates Inc.

Posted 6 days ago

VIEW JOBS 12/4/2018 12:00:00 AM 2019-03-04T00:00 As a member of the CruiseNet team, this Programmer Analyst position performs a range of QA & software testing as well as providing support to internal staff as needed. Tasks include a progressive regression testing which uses defined industry tools that identify changes within SQL databases and errors within Microsoft .Net applications. This position is available in either Winston-Salem, NC, Charlotte, NC or Allen, TX. Within the first few months, you will be expected to: * Learn the day-to-day tasks that include, but are not limited to: * Database regression schedule * Microsoft Test Manager * HP ALM / UFT * Database Compare * Redgate * File Comparison * WinMerge * SQL Database Restores * Estimate test efforts, analyze and communicate test results and participate in day to day QA activities. * Create, execute and troubleshoot automated test scenarios across our systems. * Maintain builds out of TFS. * Must be able to do record and playback scripting. * Enterprise programming that can learn business process and define / write test cases. Within the first six months, you will be expected to: * Add to our company's testing efforts and improve the test frameworks, tools and technologies used by the organization to maintain a high-quality software. * Automate existing manual processes. Within the first year, you will be expected to: * Integrate QA testing for all ancillary proprietary financial software systems. * Work with Developers, support and technical teams to design and implement test and validation strategies. * Contribute to robust, scalable, and high quality test automation solutions for functional, regression and performance testing. * Identify required improvements in the test and development processes; make contributions to our automation tools that address specific needs. Key Challenges /Success Factors * Adapting to the speed and scale of Symitar Cruise release schedule. * Coming up to speed with the wide range of tasks handled. * Immediate responsibilities in existing regression and database compare processes. You will be a tremendous success at Symitar CruiseNet if you consistently demonstrate the following characteristics/attitude: * You like to communicate with people in the interest of letting them know what's going on. * You like transparency and are upfront about things that go right and go wrong. * You think on your feet, have a strong sense of urgency and can quickly prioritize across a range of options. * You think about the big picture – the ability to understand how the whole system works is critical! * You are open-minded and like to share ideas in the interest of educating and being educated. * You're willing to take on new responsibilities and follow-through on the ones you've already committed to. * You measure and define success in terms that are "bigger" than you. * You're comfortable doing whatever it takes. This job will include off hour work. MINIMUM QUALIFICATION * Previous experience writing test cases. * Minimum of 18 months of programming experience using either VB or C#. * Experience with any combination of Windows, IIS, and Powershell ,or Wix. PREFERRED QUALIFICATIONS * Experience developing a web service or API. * Knowledge of Microsoft TFS. * Conceptual understanding of Hypervisor / Virtual Technology. * Experience building highly automated environments is strongly desired. * Software Testing certification. * Experience with industry tools such as HP UFT and ALM. * Experience providing support during nights and weekends. * Establishing performance testing. * Strong verbal and written communication skills. * Some knowledge of continuous integration practices, preferably using waterfall and agile methods. * Demonstrated skill in using coding standards. * Experience with software testing and automated test techniques with a strong focus on quality throughout the entire software development cycle. * Good knowledge of object oriented programming, along with requisite coding and debugging skills. * Understanding of software design principles, patterns, algorithms, data structures and multi-threading concepts. * Proven ability to translate functional requirements and use cases into working test plans and test cases. * Experience with, but not limited to all development based on .NET Framework , can use any .NET Language : VB, C#, ASP.NET Site MVC and HTML 5. * BS/MS degree in Computer Science or MIS. ESSENTIAL FUNCTIONS * Develops programming code for new and/or existing software enhancements. * Devises block diagrams, logic procedures and prepares flowcharting. * Troubleshoots and debugs existing code. * Tests code and fixes to ensure quality. * Develops conversion and system implementation plans; implements newly created code and fixes into existing software. * Provides programming support for various interfaces. * Keeps customers informed of all enhancements, troubleshooting, and fixes; may assist the customer in determining if and how system enhancements may improve process flow and business function. * Creates all programming documentation; may include defining the system and functional requirements of the product * May complete project bids and/or work effort estimates. Interacts with customers to gather system requirements. Equal Employment Opportunity Applicants for U.S. based positions with Jack Henry & Associates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. Jack Henry & Associates, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. Females, minorities, veterans, and individuals with disabilities are encouraged to apply. #CB #D #G Jack Henry & Associates Inc. Charlotte NC

Manager, Quality Assurance

Expired Job

Discovery Communications, Inc.