The Quality Assurance Manager Center Operations assesses compliance with Bright Horizons policies & procedures at the center/school level, reinforces best practices and supports training efforts within Operations and cultivates and maintains collaborative relationships throughout Bright Horizons.
What you will be doing:
Have an understanding of the philosophy underlining the role of quality assurance within the organization. Develop a subject matter expertise on the elements of the Quality Audit (QA) including an understanding of the processes, tools and timelines. Develop the ability to serve in a consultative role to Regional Managers, Center Directors, Principals and Heads of School.
Introduce the selected Regional Managers, Center Directors, Principals and Heads of School to the audit approach and what they might expect during the audit process
Coordinate logistics for visits to selected centers/schools
Evaluate the compliance of the QA elements at the selected centers/schools
Provide immediate feedback to regional manager and center/school management at the time of the center/school visit
Prepare and deliver a visit summary and audit report to the center/RM/DVP that identifies areas of non-compliance and risk in a format that is consumable & actionable.
Support the summation and communication of results/trends/observations noted across U.S. regions
Support the development of new best practices and the corresponding roll-outs to Regional Managers, Center Directors, Principals and Heads of School
Respond to inquiries from Regional Managers, Center Directors, Principals and Heads of School relative to best practices
Respond to an immediate need to assess the effectiveness of operations at a particular center/school, as requested by supervisor
Respond to invitations to provide in-service trainings at Regional Manager and Center Director meetings within the designated areas of support
Support the development of training programs for Regional Managers, Center Directors, Principals and Heads of School
Participate as an instructor in training programs for Regional Managers, Center Directors, Principals and Heads of School
Assist in the development /refinement of QAA audit programs, new value-added initiatives and other project planning
Support and participate in other value-added initiatives and projects as they may arise.
What we hope you will bring to the role:
B.A. in Early Childhood Education (ECE), or a related field required, must be detail oriented, and have a strong understanding of company policies and procedures.
Minimum seven years of experience in an ECE center leadership or director role with multi-site experience preferred.
Must possess strong understanding of California Labor and Wage laws.
Strong program skills required including a thorough knowledge developmentally appropriate practice.
Willingness to travel a minimum of 50% to 75% of the time, depending on territory.
Excellent customer service and collaboration skills required, in addition to being comfortable and willing to give critical feedback while supporting managers in achieving desired results.
Must be a team player and also able to work independently.
Excellent verbal and written communication, project and organizational skills required.
Ability to maintain confidentiality a must. Ideal candidate will be action and solution-oriented.
Ability to ensure a quality and reliable end-product presentable to various levels of management
Willingness to develop a healthy professional skepticism as well as sensitivity to risk.
Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW.
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