Centurylink Broomfield , CO 80021
CenturyLink (NYSE: CTL) at http://www.centurylink.com is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink at http://www.centurylink.com/ for more information.
Provides oversight and is accountable for changes and/or installations related to network or customer service by managing a provisioning team that is responsible for some or all of the following: circuit design, voice trunking, Firm Order Commitment (FOC) turnaround and/or circuit install, test vendor coordination, and/or grooms activities. Manages daily workload through effective prioritization and communication
Builds a high performance team; hires and retains the right talent in the right roles; sets goals, delegates work, holds reports accountable; develops and empowers direct reports to make decisions and take action. Demonstrates Company's values, maintains a positive open demeanor, encourages different points of view, moves team forward through change; provides timely information; communicates context for business decisions; recognizes accomplishments; fosters teamwork and collaboration.
Responsible for meeting team annual performance objectives relative to speed, quality, throughput, and overall customer satisfaction. May conduct periodic internal user management meetings to ensure service levels and project deliverables are met.
Responsible for full order jeopardy ownership, including jeopardy rate and mean time to repair jeopardy situations. Drives both internal and external escalations as needed to achieve results, serving as a liaison and 2nd point of escalation for customer or internal orders. Works with peer organizations to produce a seamless service delivery team. Ensures timely and effective communication with customers, vendors, sales, and/or peer organizations.
Responsible for effectively and accurately communicating order status, escalations, operational reviews, budgetary reviews, and tactical initiatives.
May be responsible for providing oversight of Pre-Sales capacity deployment for large bandwidth projects and/or may be responsible for providing tactical service planning for customer networks. Leverages relationships with partners to enhance service delivery and the overall customer experience.
Minimum skills required to perform in this role.
Bachelor's Degree or 5+ years of relevant job experience. Relevant job experience is described as:
Job experience in similar industry
Office Sits 5 to 7 hours per day; Bend, reach, stoop and crouch; lift 10 lbs.
Preferred Education, Skills and Experience
Education and Experience
Experience: 5+ yrs
Education Level: Bachelor's Degree
Field Of Study: Electrical Engineering, Electronics, Computer Science or related field
A combination of education and experience is acceptable: Yes
Attention to detail with good organizational capabilities.
Alternate Location: US-Colorado-Broomfield; US-Ohio-Dublin; US-Oklahoma-Tulsa
Requisition # : 203909
This job may require successful completion of an online assessment. A brief description of the assessments can be viewed on our website at http://find.centurylink.jobs/testguides/
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.