Manager, Provider Relations

The Provider Relations Manager (remote) is responsible for executing education provider recruitment and management in support of the EdAssist education provider product portfolio, meaning they engage with higher education, OPM, alternative education, and other workforce education providers to develop and maintain partnerships that benefit EdAssist clients and their employees. The manager will participate in recruitment and onboarding activities, maintain relationships by serving as the primary point of contact and updating agreements/contracts, and assisting with provider performances review in standard and custom product delivery settings. They must have extensive client-facing experience and be comfortable working independently. Experience with higher education and workforce education industries-specifically related to corporate and channel partnerships, advancement, or strategic enrollment-is highly desirable. The Manager will report to the Director of Provider Relations within the EdAssist Product Team and will be a fully remote role.

What you will be doing:

• Recruits and onboards education providers as part of standard and custom provider product delivery, engaging in initial outreach, agreement/contract negotiations, provider orientation/training, and similar activities.

• Serves as primary point of contact for provider-related inquiries, troubleshooting, and escalations.

• Proactively develops and grows strong partnerships with providers to maintain current knowledge of provider offerings and to optimize outcomes.

• Collects and analyzes provider/client alignment metrics to contribute to performance reviews and inform provider engagement strategy

• Work closely with internal teams to facilitate provider product service delivery, quality control, and issue resolution.

• Perform other related duties as assigned that support the objective of the position

• Support the Sr. Director on provider-focused initiatives and product development

What we hope you will bring to this role:

• Education Required: Bachelor's degree

• Experience Required: 3 years in partnership or account management or a position with similar requirements; higher education experience preferred.

• Proficiency in Microsoft 365 Suite required; Salesforce proficiency preferred

• Excellent oral and written communication skills including proficiency in client-facing communications

• Proven project management skills

• Evidence of being highly detail-oriented and organized with ability to work well across teams and in distance/work-from-home environments

• Self-starter who is comfortable working in dynamic, evolving environments

• Experience with higher education and workforce education industries-specifically related to corporate and channel partnerships, advancement, or strategic enrollment-is highly desirable.

Compensation Range: $81,000 - $94,000 annual salary

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business - and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO - English and EEO - Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.