Manager, Provider Network Records

Navihealth Brentwood , TN 37024

Posted 4 months ago

Why navi



Health is the result of over a decade of dedicated visionary leaders and innovative organizations challenging the status quo for PAC management solutions. We do healthcare differently and we are changing healthcare one patient at a time. How might you ask? By hiring talented clinicians, engineers, analysts, and healthcare leaders to create and utilize cutting edge technology to provide the patient with the best level of care for the right amount of time.

Why Is This Role Critical?

The Manager will be responsible for leading the day-to-day operations of the Network Coordinator team and ownership for record completion across the enterprise. The Network Coordinators are responsible for the accuracy of database documentation and the completeness of the medical record and navi

Health database. Specifically, this role is responsible for operational oversight, ensuring data integrity, strategic planning, policies, well as quality and productivity standards. The Manager, with direction from the Director, oversees delivery of weekly reporting and ensures adequate daily staffing. The Manager may be asked to assist the Director of Network Data in departmental governance including the establishment, maintenance and documentation of departmental policies and procedures and ensures these policies and procedures reflect navi

Health's organizational mission and goals.

What you will be accountable for.

  • Developing and driving execution within the team via clear goal setting, defining success, and managing evolving market and business needs.

  • Directs day-to-day operations at the colleague level, assigning and coaching colleagues as needed, to ensure service level and quality standards are met.

  • Forecasts, aligns resources, and delivers training to new and existing colleagues.

  • Participates in recruitment, interview, and hiring processes.

  • Maintains expert knowledge of: all applicable client process, contractual requirements, databases, compliance, data integrity, and security requirements.

  • Identifying areas of opportunity and ensures execution of department and market process improvement initiatives.

  • Ensuring colleague base is properly trained and is current in ongoing training in all relevant functions of the roles and delivers supplementary and ongoing coaching/training as needed for development.

  • Ensuring all SLAs are being met real-time and escalates issues that may negatively impact SLAs to Director.

  • Developing relationships with key internal customers such as Network Managers, General Managers and other operational leaders.

  • Utilizes weekly dashboards, quarterly reports, and other reports as needed to ensure end user colleagues are meeting expected performance metrics. This includes holding 1:1 performance management sessions with the colleague base.

  • Monitors departmental quality including adherence to navi

Health Record Completion Guidelines.

  • Escalates issues prohibiting or restricting service standards regarding but not limited to technology, service standards, and productivity to Director and appropriate navi

Health resources.

  • Performs all other duties as requested in support of the departmental and organizational goals.

What you will need to be successful

  • Bachelor's Degree in Business Administration, Organizational Development, Finance, Learning, or related field.

  • 35 years healthcare operations or administration experience to include demonstrated leadership preferred.

  • Experience in healthcare setting strongly preferred.

  • Exceptional interpersonal and communication skills.

  • Must be results driven and comfortable working in a fast-paced and dynamic environment with a high degree of accuracy

  • Excellent written and oral communications skills.

  • Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously.

  • Demonstrate critical thinking skills.

  • Creative thinking and problem-solving experience with the ability to consider impacts of decisions or actions.

  • Ability to verbally articulate and communicate with Director, team members, and customers.

  • Extremely detail oriented. Correctly interpret data and information in the nH Coordinate system.

  • Work cross functionally to drive results.

  • Ability to influence stakeholders in a matrixed environment to drive projects to success.

About Us


Health is a pioneer in post-acute care and care transitions with a combined and unprecedented 18 years of experience that uniquely positions us to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. As a Cardinal Health company, we provide clinical support alongside scalable technology and advisory solutions that empower health systems, health plans, and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.


Health Values

We care about the people we serve.

We care about each other.

We care about our communities.

We embrace innovation.

We like simple.


Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Manager, Provider Network Records