Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Manager, Project Management

Expired Job

Forcepoint Austin , TX 78719

Posted 2 months ago

Forcepoint is transforming cybersecurity by focusing on what matters most: understanding people's intent as they interact with critical data and intellectual property wherever it resides. Our uncompromising systems enable companies to empower employees with unobstructed access to confidential data while protecting intellectual property and simplifying compliance. Based in Austin, Texas, Forcepoint supports more than 20,000 organizations worldwide. For more about Forcepoint, visit and follow us on Twitter at @ForcepointSec.

Reporting to the Sr. Manager, Program Management Office, the goal of the Manager is to provide leadership and direction to a team of project managers and manage a portfolio of projects. As a Manager within Professional Services the goal is to ensure customer success, focusing both on reactive support and pro-active services to enable the customer to successfully deploy their Forcepoint solution set. The Manager is the liaison between the customer, deployment team and the other Forcepoint internal teams during deployment. The Manager will own the relationship with the deployment team and share responsibility for their success. He/she serves as an advisor to customers during deployment through a combination of technical consulting and project management skills.

Essential Functions

  • Diligently oversees the on-boarding of new implementation projects

  • Must have experience working directly with Enterprise Customer Support supporting Business customers

  • Builds and grows relationships with both Technical staff and Sr. Management from the customer team.

  • Collaborates with Product Management and Engineering teams in Forcepoint to communicate product improvements identified during deployment activities.

  • Conducts at a minimum a weekly call with each of their accounts to understand deployment status and risks.

  • Performs a quarterly review of the deployment team.

  • Owns, drives and tracks deployment team escalations with engineering and Tech Support

  • Contributes to the Knowledge Base based on deployment lessons learned and unique issues experienced for any of their deployments.

  • Works on staying current on both the technology and product fronts.

  • Responsible for the career progression and performance management of the assigned team

  • Performs other duties and projects as assigned.

Required Skills

  • Ownership of the team including training, mentoring and managing staff including capacity planning

  • Ability to excite & inspire your team

  • Ability to hire and retain top talent

  • Excellent verbal and written communication skills

  • Effective time management skills; with the ability to work on multiple tasks simultaneously requiring experience with prioritizing tasks due to shifting priorities, fluctuating workloads, and deadline pressures

  • Adaptability, flexibility and the ability to deal with ambiguity associated with working in a fast-paced environment

Education and Experience

  • Bachelor's degree in Computer Science, Engineering or equivalent experience.

  • At least 7 years in information systems environment supporting business-to-business customers.

  • At least 7 years of project management experience. Experience managing multiple projects in parallel a must. Working knowledge of MS Project. PMP preferred

  • At least 7 years experience working in a Professional Services setting

  • At least 4 years managing a team

  • Experience working with Salesforce and PSA. Familiar with billing and revenue recognition

  • Experienced with running large complex global programs spanning across multiple technologies, business units and time zones

  • Demonstrated experience in a technical customer support environment

  • Ability to troubleshoot technical issues at a high level to determine appropriate path to resolution.

  • Strong personal drive for ensuring customer success with a proactive focus.

  • Strong background in a dynamic, problem solving, customer service environment.

  • Flexibility, integrity and creative problem-solving skills.

  • Outstanding verbal and written communication skills.

  • Ability to work in a fast-paced environment with multiple projects under tight deadlines with a can-do attitude.

  • Ability to articulate technical issues in a meaningful way to both team and executive level management.

  • Must be capable of dealing confidently and professionally at the executive level with Customers.

  • Must be a team player and build good working relationships across all functions.

  • Perform resource planning in order to meet demand, hiring staff when necessary

  • Works with leadership to remove barriers and ensure projects are delivered on time, in budget and in scope.

  • Strong experience in using PMP, SCRUM, and LEAN tools and delivery methodologies to lead projects and drive change.

  • Advanced in Microsoft Office such as Word, Excel, PowerPoint, Visio and Outlook

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Engineering Project Manager / Enterprise Delivery Management Platform

Apple Inc.

Posted 5 days ago

VIEW JOBS 11/15/2018 12:00:00 AM 2019-02-13T00:00 Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard but the job comes with more than a few perks. If fulfillment, inspiration, adventure and advancement are your kind of perks, we'd love to hear from you. Like to be around people who love technology? Like to be around technology that loves people? Apple offers a work environment unlike any other. There's the typical job. Punch in, push paper, punch out, repeat. Then there's a career at Apple. Where you're encouraged to defy routine. To explore the far reaches of the possible. To travel uncharted paths. And to be a part of something far bigger than yourself. Because around here, changing the world just comes with the job description.Customers love our products as well as buying experience. Delivery options are vital component of buying experience. With store fronts, we are constantly improving delivery options. To offer best delivery options through multiple channels across the world requires a great delivery management platforms. As a Engineering Project Manager in Apple IS&T's Enterprise systems group, you will help build and grow various delivery management platforms. Clear understanding of SAP SD processGood understanding of consumer e-commerceClear understanding of logistics execution processes such as shipping & deliveryGood understanding of custom solutionsKnowledge of coding and debugging in ABAP, Java, PL/SQLExperience of managing large projects in matrix organizationDrafting deployment plansExcellent oral/written communication skillsExcellent presentation skillsHistory of taking ownership of work assignments and delivering themExperience of working offshore teamsHistory of thriving in challenging work environment and aggressive timelines Responsibilities Include:- Manage project scope, timelines and quality, and track resources spend within budget- Deliver new solutions or upgrade existing solutions- Analyze complex business issues and requirements propose design/solutions- Configure homegrown systems or software packages such as SAP to execute the designed solutions- Develop wireframes of user interfaces (UI)- Provide detailed level of efforts for upcoming projects- Work with business representatives to coordinate project deliveries- Propose solutions and obtain buy in from stakeholders across organization- Write technical specifications or pseudo code- Incorporate performance engineering concepts to optimize response time, throughput and scale with peak volumes- Test the programs end-to-end to ensure it works as designed- Schedule and coordinate development team deliverables- Implement the solution into production, performing migration and cutover activities- Document system and functional processes- Interview and select consultants from vendor companies suitable for each assignments- End user training- Help production support team on ad-hoc basis- We seek a self starter, forward-thinking person with strong leadership capabilities- Ability to communicate effectively, both written and verbal, with technical and non-technical multi-functional teams- You will interact with many other group's internal team to lead and deliver best-in-class products in an exciting fast-paced environment- Dynamic, intelligent and inspiring people, innovative technologies are the norm here. Will you join us in crafting solutions that do not yet exist? BS or Master degree required with 10 years related experience Apple Inc. Austin TX

Manager, Project Management

Expired Job