The Program Manager is responsible for managing a portfolio of ongoing projects and sub-projects corporatewide and cross-functionally to maximize performance and ROI in alignment with strategic business objectives.
Deliverables for projects may include developing strategies and tactics, program controls, budgets, operating plans, project action schedules, contingency and recovery plans, reports, communication plans, flow charts, and presentations.
Evaluates program effectiveness against key performance metrics by collecting and analyzing data.
Identifies and resolves risks that impact project completion and ensures goals are met.
Produces accurate and timely reporting of program status to senior management and other applicable stakeholders throughout project life cycles.
Coordinates, facilitates, and tracks the work of project staff to ensure that work is completed in accordance with established standards and specifications.
Provides work direction and feedback to team members and assists them in issue resolution.
Develops team behaviors and empowers team members to plan and execute work.
Follows, supports, and enforces all Company standard procedures, policies and safety practices in the course of performing work activities.
Works on regularly scheduled days as well as unscheduled days and/or beyond regular work hours due to operational demands, as needed.
Performs other duties as assigned.
Bachelor's degree in business, business administration, management, engineering, or job-related discipline; or equivalent job-related experience. MBA preferred. Project Management certification preferred.
Ten or more years of experience as a business analyst, project manager, program manager, or job-related role. Experience in Telecommunications industry preferred.
Ability to independently manage complex, high-visibility projects. Demonstrated ability to understand project interdependencies and impacts.
Experience managing and motivating staff from different disciplines to collaborate and produce results in a timely manner. Must have excellent leadership skills.
Exceptional oral and written communication, interpersonal and presentation skills.
Excellent knowledge of project management and change management principles, budgeting and resource allocation processes.
Excellent judgment, problem-solving and analytical skills.
Ability to manage multiple efforts concurrently ensuring relevant milestones, deadlines, standards, process and regulations are upheld.
Strong proficiency with all MS Office programs.
Willingness to travel as needed/required.
Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Working conditions may include being in an open (shared) cubicle/workspace area.
This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.