Manager, Program Operation - Vehicle Lifecycle

Element Fleet Management Corp. Eden Prairie , MN 55344

Posted 4 months ago

Element Fleet Management is seeking a Manager, Program Operations, Vehicle Lifecycle to join a dynamic team supporting a rapidly growing new fleet program with a last mile delivery client. As a Manager you are responsible for a team of associates who partner directly with the client and delivery service providers (DSP) to ensure efficient and high-quality fleet management operations for a unique program in the industry.

Being the ideal candidate, you will thrive in a fast-paced environment, seek to continuously improve the client experience, and consistently deliver strong results. You will interact with a variety of stakeholders and collaborate with a strong team to implement new technology solutions, supply chain innovations, and service offerings. What makes this role exciting is that you will execute a strategic program for our client while gaining valuable experience and exposure to accelerate your career.

Duties & Responsibilities:

  • Manages a team of associates responsible for the day-to-day operations of an assigned client program or account.

  • Reviews team workflow and establishes processes to improve efficiency that provides quality customer service and issue resolution.

  • Responsible for coordination of vehicle related escalations and asset lifecycle management.

  • Collaborates with maintenance, transportation, licensing and remarketing teams to ensure timely execution of client directed activities.

  • Aligns and distributes daily work among associates.

  • Identifies and develops specific training to improve processes and team performance.

  • Establishes metrics to measure performance effectiveness and provides feedback and coaching to team members in support of development and future career goals.

  • Collaborates with all members of program team in development and implementation of growth opportunities to meet revenue targets and account objectives.

  • Understands client's business objectives and translates into solutions to achieve successful outcomes for both the client and Element.

  • Supports annual account review and client visits including debriefs and development and overview of Strategic Engagement /Action plans.

Required Qualifications:

  • BS or BA degree in business or related field

  • Minimum 5 years relevant customer service or client account management experience, preferably in a business-to-business service environment

  • Prior people leadership experience including demonstrated success in maximizing individual and team performance to achieve department objectives and positively impacting employee engagement.

  • Demonstrated proficiency in establishing and utilizing metrics to manage the department, identifying process and technology improvement opportunities and building strong relationships with customers and business partners.

  • Strong analytical skills and use of data to support and drive business objectives.

  • Proficiency in various MS Office software applications, including Word, Excel, PowerPoint

  • Occasional business travel (25% or less) required.

Preferred Qualifications

  • Some graduate level coursework

  • Advanced Excel capabilities

Element Fleet Management is the world's leading global fleet management company, providing world-class financial and management services for commercial fleets. In the process, we help customers reduce costs and improve productivity. Our employees play a critical role in delivering value to customers and ensuring an exceptional customer experience. Element is an exciting organization, offering many opportunities for you to grow your career!

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Benefits Program Manager

Arctic Wolf Networks

Posted 5 days ago

VIEW JOBS 10/16/2019 12:00:00 AM 2020-01-14T00:00 Interested in a great opportunity to shape the benefits function from the ground up at a high growth software company? Do you love working hard to solve challenges? Arctic Wolf is growing fast and we are scaling our People team to help enable and accelerate our growth. Reporting to the Senior Director, People Operations and Total Rewards, The Benefits Program Manager is an individual contributor position and will help build and support our total rewards strategy and processes to meet our business goals and objectives. The Opportunity * Hands-on leading the design, development, and implementation of the benefits and wellness strategies to ensure alignment with our business goals and People initiatives. * Serve as a primary resource for employees on all employee benefit issues to ensure their needs are met. * Lead the annual benefit renewal process and recommend go-forward approaches taking into consideration feedback from internal stakeholders, market research, and cost analysis. * Determine and implement appropriate communication strategy to educate employees on benefit programs and changes as well as creating and conducting all new hire and on-going benefits training. * Compliance and Reporting - Manage all filings, reports and audits related to the administration of employee benefit programs including ACA, 401k, and related. * Partner with benefit vendor to ensure competitive benefit offerings as well as resolve complicated issues in a timely and efficient manner. * Collaborate with everyone, but especially with Payroll, Finance, and HR. What You Will Need * Bachelor's degree in Human Resources, Business, or related. * 7+ years of HR experience with 5+ years' experience focused on domestic and international benefits design and management. * Experience with US healthcare and benefits. * Ability to think globally, strategically, and objectively. * Strong written and verbal communication skills with ability to tailor communication to different audience types (e.g., employees, vendors, executives). * Excellent spreadsheet skills including formula writing. * Must be very comfortable and thrive with ambiguity as we build out strategies, systems and processes. * Must have strong employee focus to serve their needs, be hands on, have a passion for the work and believe that every day can be a good day. ABOUT US Our small hardworking team is passionate about building a cloud-based solution that will solve the real-world security problems that IT professionals face. We are a six-year-old, well-funded, startup led by a Silicon Valley founder with a proven track record. * Believe in being lean; we constantly Build, Measure, and Learn in all aspects of our business * Customer centric; we will be successful when we delight our customers * Provide compelling compensation packages - benefits, competitive pay, and excellent equity If you are ready for a challenge, come work at Arctic Wolf Networks, make a difference, and be part of our success! Arctic Wolf Networks Eden Prairie MN

Manager, Program Operation - Vehicle Lifecycle

Element Fleet Management Corp.