IGT is the global leader in gaming. We enable players to experience their favorite games across all channels and regulated segments, from Gaming Machines to Lotteries to Interactive. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has over 12,000 employees.
This is a key, highly visible position that demonstrates integrity and accountability while overseeing the Payments Delivery team responsible for payment delivery. Reports directly to the Director, Payments.
What IGT will do for you:
At IGT you will have an opportunity to have a diverse career experience at a large international corporation and leading gaming technology and service provider
On the Cashless Payments team, you are provided the opportunity to operate with an entrepreneurial approach and be a part of the movement to modernize the gaming and lottery industry
As the lead for delivery, this position offers visibility and interaction with Management, Customers and 3rd Party vendors
IGT offers excellent benefits including onsite gym, parental leave, 401K matching
What you will do for IGT:
Develop, improve, maintain and document workflows and business processes to improve department delivery performance, decrease delivery costs and time, improve overall quality results, and ensure ability to scale
Work collaboratively with project managers and delivery analysts on delivery implementations
Responsible for all ensuring all client payment and related merchant account setups, related due diligence requirements and required updates with third party payment service providers are met
Interact with technology, project managers and third parties in the requirements and implementation of technical improvements to benefit the program
Coordinate Project Deliverables from Responsible Team lead's (e.g. Fraud and Funds Manager)
Ensure Payments team service scope and requirements are clearly defined and understood by project and related service teams
Coordinate access and payment team SME's accountable for QA system testing
Work closely with the front-line teams to quickly resolve any QA or production issues
Design and deliver reporting to communicate status and issues to management and customers in a timely manner and escalate issues appropriately
Ensure awareness of project team to ensure operational support model for payments by accountable business unit.
Recruit and maintain a highly skilled and engaged team by developing talent, coaching, training performance monitoring and performance evaluations
Bachelor's degree (preferably in Business or Information Technology) or equivalent experience
Experience supporting complex operations or programs that include end-to-end service delivery and support, with a focus on providing superior customer service and driving results
The ability to handle multiple projects simultaneously and have experience implementing process change and improvements
5 years of experience managing resources
Must Understand technical flows between multiple payment providers, systems and banks
Demonstrated ability to develop effective working relationships with business stakeholders at all levels, including executive managers and vendors and excel in large, complex, matrixed organization
Demonstrated leadership skills, including decision-making, conflict resolution, ability to lead and continuously develop highly engaged teams is required
Strong written and verbal communication skills, including the ability to present across all levels of the organization
Strong working knowledge of the financial industry, card processing, card networks, and operations, including an understanding of interchange and other card fee structures, preferred
JIRA experience is a plus
Ability to travel domestically 25%
Keys to Success
Building collaborative relationships
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.
In addition to our competitive benefits package, we offer employees a 401(k) Savings Plan with Company contributions, tuition reimbursement, and free identity theft insurance.
Nearest Major Market: Providence
Nearest Secondary Market: Rhode Island
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International Gaming Technology Inc.