Manager, Prof Svcs

Canon Solutions America Salt Lake City , UT 84101

Posted 2 months ago

Overview

The Manager, Professional Services is responsible for pre and post sales support . This includes being a mentor and overseeing, developing, motivating, and coaching team dynamics to meet objectives. This role will be both directly involved in and collaborate with various divisions on Professional Services engagements. This position will be based out of western United States, preferably close to a major airport.

Responsibilities

  • Supervises the Solutions Analyst (western region) team to maintain performance levels.
  • P&L responsibility with demonstrated success in the development and implementation of new processes that improve efficiency and productivity.

  • Create team development plans with management.

  • May be responsible for supporting the operation of some products/systems in CSA Showrooms.

  • Prepare Monthly Performance and Tracking Reports for the region.

  • Drive achievement of assigned Professional Services target through monitor and mentoring of teams attention and contribution.

  • Monitor paperwork/process adherence for the job related systems. Mentor the teams as to the usage and results.

  • Support the team on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales and Post-Sales support.

  • Review Pre-Sales projects to maintain SLAs and quality standards.

  • Meet with teams to develop strategies on how to improve customer satisfaction.

  • Collaborate with Sales Team supported in planning/optimizing professional services support services in securing new business.

  • Supervise and actively participate in Professional Service Engagement cycles (Project Plans, Solution Configuration, SOWs, Implementation, Sign-off/Billing and ongoing technology solution support).

  • Oversee regional systems daily operations, internal and external.

Qualifications

  • Five years supervisory experience and / or ten years experience as a Systems Analyst or equivalent, preferably in Graphic Arts/Transaction Direct Mail production printing environments.
  • Certifications Desired (Any): CMP, G7, CDIA+, MCP, PMP, MCSE, Relevant 3rd Party Software Certifications

  • Strong leadership, communication, organization, and multi-tasking abilities.

  • Proven track record in achieving loyalty and building trust/consensus in delivery of professional services support services, internal and external.

  • Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel.

  • Must be able to operate with minimal supervision, a forward thinker and problem solver.

  • Demonstrated experience in software workflow and development.

  • High level understanding of color and color technologies.

  • Expert knowledge of Network Architectures, and printing environments.

  • BS degree in Computer Science or related field, or equivalent technical certifications/experience perferred.

Company Overview

About our Company

  • Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oc brands, Canon Solutions America helps companies of all sizes find ways to: improve sustainability, increase efficiency, and control costs in conjunction with high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A., Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S. Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and much more. We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans. If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers. #CSA

Posting Tags

#LI-EM1 #PM20 Responsibilities

  • Supervises the Solutions Analyst (western region) team to maintain performance levels.- P&L responsibility with demonstrated success in the development and implementation of new processes that improve efficiency and productivity.- Create team development plans with management.- May be responsible for supporting the operation of some products/systems in CSA Showrooms.- Prepare Monthly Performance and Tracking Reports for the region.- Drive achievement of assigned Professional Services target through monitor and mentoring of teams attention and contribution.- Monitor paperwork/process adherence for the job related systems. Mentor the teams as to the usage and results.- Support the team on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales and Post-Sales support.- Review Pre-Sales projects to maintain SLAs and quality standards.- Meet with teams to develop strategies on how to improve customer satisfaction.- Collaborate with Sales Team supported in planning/optimizing professional services support services in securing new business.- Supervise and actively participate in Professional Service Engagement cycles (Project Plans, Solution Configuration, SOWs, Implementation, Sign-off/Billing and ongoing technology solution support).- Oversee regional systems daily operations, internal and external. Qualifications

  • Five years supervisory experience and / or ten years experience as a Systems Analyst or equivalent, preferably in Graphic Arts/Transaction Direct Mail production printing environments.- Certifications Desired (Any): CMP, G7, CDIA+, MCP, PMP, MCSE, Relevant 3rd Party Software Certifications- Strong leadership, communication, organization, and multi-tasking abilities.- Proven track record in achieving loyalty and building trust/consensus in delivery of professional services support services, internal and external.- Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel.- Must be able to operate with minimal supervision, a forward thinker and problem solver.- Demonstrated experience in software workflow and development.- High level understanding of color and color technologies.- Expert knowledge of Network Architectures, and printing environments.- BS degree in Computer Science or related field, or equivalent technical certifications/experience perferred.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Merchant Services Regional Manager Contract To Hire
New!

Ezpay America

Posted Today

VIEW JOBS 11/28/2020 12:00:00 AM 2021-02-26T00:00 <div>EzPay America is currently seeking contract to hire regional managers for our mid-west  division. Applicants must have a minimum of a high school diploma to enter our contract to hire program. Although experience in the merchant services field is preferred, we will be glad to take into consideration applicants  with at least 2 years of outside sales experience.</div> <div><br /> Our program is designed to fully prepare you for a career in Merchant Services with EzPay America. We are a company that believes in rewarding those that are willing to work to achieve their financial goals.</div> <div>Once you complete our program, you will be offered a permanent position with EzPay America. We are looking for highly motivated individuals that are seeking more than a 9 to 5 job. You must be willing to put in the effort to learn our industry and then have the ability to utilize what you have learned to hire and train others.</div> <div>If this sound like an opportunity that you would like to explore then we encourage you to send us your resume. Once your resume is reviewed, should we decide to make you an offer you accept, below is an outline of what you can expect.<br /> <br /> <strong>OVERVIEW:</strong></div> <ol> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">When you notify us that you would like to move forward with training you will be emailed a new agent agreement spelling out the terms under which we work. This will be a DocuSign document that we must receive back completed in full.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Once you sign and return our agreement, we will then send you a link to our online training portal to begin your training. <u>We DO monitor your training and we do know what you have and have not completed. WE DO NOT PAY YOU TO BE TRAINED</u></li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Once your online training is completed you are assigned to a training partner that will work with you to train you on the proper way to complete the required paperwork that your clients will need to complete when you bring a new client on board.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">You will be required to meet a sales goal of 50 new accounts over a five-month period. You will be paid commission each month on each account that you sell for the life of the contract based on the net revenue of that account.</li> <li style="padding: 0; margin: 0;" style="padding: 0; margin: 0;">Once you have completed both your online training and have met your sales goal, you will be offered a position as a Regional Sales Manager with EzPay America. This position will include a base salary, plus commission on the accounts that you have sold as well as an override commission on all new agents that you hire and train under you.</li> </ol> Note: Let us be clear on this. Until you have fully completed our training program and met your required sales goals your compensation will be by commission only. However, once you have met these standards, you can expect to offered both a salary and commissions. Our average regional manager makes in excess of $100k per year. If you are willing to work to achieve your goal, the compensation is well above the norm. <div> <br /> <strong>WHY WE DO IT THIS WAY</strong>:<br /> We wish to hire highly motivated people that are willing to work to achieve their goals for financial success. We want individuals seeking a career not just a job. Further, it is impossible for you to perform the necessary functions of a job that you have never been trained for or have never performed. Last but not least, you cannot manage and teach others a job that you have never performed yourself. This is why we do it this way.</div> <div><br /> <strong>IF YOU RECEIVE AN OFFER:</strong><br /> Notify us immediately that you have an interest in accepting our offer. We have limited positions available that we must fill as soon as possible.<br />  <br /> HR Department<br /> EzPay America<br /> <u><a href="mailto:recruiting@ezpayamerica.com">recruiting@ezpayamerica.com</a></u>  <br /> <br /> <img alt="" src="https://mk0ezpayamericadcho7.kinstacdn.com/wp-content/uploads/2020/08/cropped-91441-01-334x122.png" style="width: 334px; height: 122px;" /></div> Ezpay America Salt Lake City UT

Manager, Prof Svcs

Canon Solutions America