Who is Mastercard?
We are the global technology company behind the world's fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
Manager, Product Management - Acceptance Quality
The Global Acceptance and Solutions team (GA&S) is responsible for ensuring merchants of all sizes continue to play an essential role in the payments ecosystem and in the success of Mastercard. The team works with various internal Mastercard teams to help Mastercard gain preference, win deals and bring added value to the relationships with merchants. Within GA&S, the Product Management team is integral to the growth of Acceptance and is focused on delivering and scaling new experiences with consumers and merchants.
Product Management is also responsible for the overall strategy, sales enablement and product roadmaps.
The Manager of Acceptance Quality will be responsible for growing Acceptance and Cardholder usage of our payment solutions through the development of global strategic plans to address acceptance quality. This position plays an essential role in delivering a product management discipline to acceptance by building a center of excellence with best-in-class supporting marketing/go-to-market materials to promote a high quality and consistent Cardholder payment experience globally across all of our payment solutions, including contactless and QR payments. In collaboration with the Acceptance Regional teams, ensure robust, market-ready acceptance quality materials, best practices and global learnings are being leveraged by the regions to drive scale. This Manager will support efforts in identifying transaction quality gaps across payment types and partner cross-functionally to launch global improvement programs.
Work with our regional acceptance teams, market development organization and external device partners to design and implement flawlessly new quality acceptance materials for merchants and acquirers
Support Acceptance's Quality strategy through the continuous development and implementation of programs that support consistent experience across existing and new points of interaction
Partner with Regions, Franchise and Quality Assurance teams to understand Acceptance quality issues and develop relevant support material for improvement roadmap
Ensure the Global Acceptance Solutions team has best in class acceptance quality framework model and tracking capabilities
Partner with the team to build strategy and value propositions, and related presentations
Support development of Acceptance Quality programs in partnership with Franchise, ESS and the Regional leads to drive ecosystem behavior including compliance, incentive, monitoring and employee awareness initiatives
Actively monitor metrics of Acceptance Quality KPIs and identify pipeline of improvement projects and product enhancements
Ensure consistent quality approaches are applied to new product and technology launches
All About You
The successful candidate will be a highly motivated and passionate professional with a proven track record of developing impactful presentations and marketing materials
Proven ability to write clear and effective documentation from development of use cases, best practices and playbooks through to business requirements
Excellent communication (verbal, written and presentation skills) with ability to communicate across audience levels
Ability to contribute to strategy but also able to quickly switch to the process detail level when required to understand acceptance quality issues and when issue resolution is required
Comfortable in a global role, a true team player who thrives on working collaboratively
Good project management skills with strong problem solving, analytical, quantitative communication and organizational skills
Passion for customer experience and eager to learn about Acceptance, Acquiring and Merchant payment ecosystem
Ability to build working relationships, partner with and influence critical stakeholders including Marketing, O&T, Product Delivery and Franchise
Experience researching competitive offerings and industry trends; international markets knowledge/experience a plus
Communication or Marketing experience a plus
Bachelor's degree required; Advanced degree or MBA preferred
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.