Manager, Process & Analytics

Job Description

When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Location/Division Specific Information

This position is located at 300 Industry Drive, Pittsburgh, PA and supports the Customer Channels.

How will you make an impact?

The Manager, Process and Analytics leads the development, implementation and maintenance of technical solutions that support business processes specific to the Portfolio Management and Portfolio Management Operations teams within Customer Channels. This role is critical to supporting the long-term strategic vision and technology roadmap for these teams, including the process transformation required to support initiatives such as Master Data Management and Governance.

What will you do?

• Lead analyst team of three to provide technical support on existing tools and applications

• Support ongoing business process optimization and improvements to existing technical solutions

• Act as liaison between business and IT as it relates to new IT-supported technologies; support IT testing and processes as needed

• Lead ticketing process for defects and enhancements to PMDM applications; track status and report updates to business collaborators

• Apply product data, process knowledge and technical background to develop strategies around process automation and software implementation into existing processes

• Collect requirements from process collaborators and leverage technical knowledge to translate into finished solutions

• Deliver training and lead solutioning across team

• Continuously identify process improvement opportunities and work with affected collaborators to implement solutions; collect feedback as a measure of success

• Find opportunities to improve data quality through and implement the appropriate measures to resolve

• Act as technical lead for the North American supplier pricing project, including the development of new tools and/or modification of existing tools needed to complete the project

• Collaborate with management team to develop statistics, reports and departmental metrics; create, coordinate and distribute these reports, metrics and performance indicators using Excel, Power BI and Databricks

• Collaborate to develop long term data governance needs, contingent upon new technologies

• Lead personnel through training and annual performance reviews while providing consistent and timely feedback

• Establish employee performance guidelines, align on annual goals and objectives while ensuring clear expectations are set

• Support and collaborate with EU and Canada counterparts to align data management strategy

How will you get here?

Education

• BA/BS Degree in Information Technology, Computer Science, Business Management or a related subject area

Experience

• 3+ years experience organizing, analyzing and reporting on product data through relational databases, demonstrating proficient SQL knowledge

• 2+ years as a people leader

• Demonstrated project management skills

• Proficiency with data analysis and working with large datasets; knowledge of Power BI preferred

• Proficiency with SQL, Databricks, MS Excel, VBA (Microsoft Office and relational database management systems)

• Experience with writing and maintaining open-source programming languages (R programming preferred)

• Experience working with Oracle Fusion Cloud products, specifically Product Hub, a plus

Knowledge, Skills, Abilities

• Excellent leadership, interpersonal, customer orientation and presentation skills

• Effective interpersonal, communication, time management and decision-making skills

• Multi-tasking experience, flexibility, and understanding of business impact to address immediate priorities while leading longer-term projects and critical initiatives

• Excellent verbal and written communication skills across a diverse range of colleagues

• Strong analytical skills with ability to deal with ambiguity and the corresponding capacity to make decisions or recommendations based on potentially incomplete information

• Strong negotiating and influencing skills; some skill in vendor management

• Ability to work in a highly matrixed environment, inclusive of conflict resolution

• Ability to drive resolution of issues by bringing teams together - both internally and externally.

• Role model leader who demonstrates the Thermo Fisher values of Integrity, Intensity, Innovation and Involvement

At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.