Manager - Print & Copy And Passport Services

Position Information

Classification Title Administrative Support Manager/Supervisor FLSA Exempt FTE 1.00 Minimum Qualifications

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

Preferred Qualifications

• Proven experience with supervision, budget management, strategic planning, and assessment.

• Five or more years of experience in printing operations or related field.

Position Summary

Reporting to the Director of the Tate Student Center, the Manager of Print & Copy and Passport Services is responsible for overseeing the comprehensive operations of Tate Print & Copy Services (P&CS) and Passport Services. Primary responsibilities include providing significant leadership in managing administrative tasks, developing policies, and creating operational and training materials. The Manager supervises the processing of U.S. Passport applications, ensuring compliance with federal regulations and comprehensive staff training. They also oversee the operation and maintenance of all equipment, direct the production of printed and graphic arts products, and supervise the creation of marketing materials for P&CS and Passport Services.

Additionally, the Manager plans, organizes, and manages the work of full-time and student staff, fostering an engaging and inclusive work environment while ensuring adherence to university policies. This position directly supervises three full-time staff members and serves as a member of the Tate Student Center Leadership Team.

Position involves use of a P-Card.

Knowledge, Skills, Abilities and/or Competencies

• Proficiency in the operation and maintenance of print and copy equipment

• Knowledge of graphic design standards and printing processes

• Ability to manage order system software, institutional finance systems, and digital systems related to area

• Excellent communication skills, including interpersonal, written, and verbal

• Possess sound judgment and discretion

• Demonstrated ability to work collaboratively with various stakeholders: students, parents, administrators, alumni, and others

• Possess excellent management, human relations, and problem-solving skills with a thorough understanding of leading a team

• Ability to work before and after regular institutional office hours to maximize contact and availability to students

Physical Demands

Lift up to 25 lbs. both assisted and unassisted

Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? Yes Is having a P-Card an essential function of this position? Yes Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Oversee all Tate Print & Copy and Passport Services Operations:

• Serve as the lead professional for Print & Copy Services (P&CS).

• Supervise and participate in processing of United States Passport applications in accordance with federal regulations. Ensure staff members are fully trained on all passport policies and procedures.

• Manage administrative tasks associated with the Print Shop Manager position.

• Create relevant operational and/or training materials; develop policies that are in-line with current best practices and are accurate and appropriate.

• Oversee the operation of all equipment within Print & Copy Services and Passport Services.

• Oversee the development and production of printed and graphic arts products.

• Oversee the development of all marketing materials for the Print & Copy Services and Passport Services.

• Ensure front-line staff are effectively meeting the needs of customers through a variety of evaluation methods (observation, customer feedback, etc.).

• Serve as back-up for operation of equipment as needed.

Percentage of time 50 Duties/Responsibilities

Staff Supervision & Leadership:

• Plan, organize, review, and supervise the work of six full time staff, and student staff.

• Recruit, hire, train, schedule, and evaluate full-time staff.

• Actively participate in a promote the engagement, development and retention of each staff member.

• Update staff position descriptions and work standards annually.

• Ensure staff adhere to university and departmental policies.

• Address personnel issues directly, in a timely manner, and in accordance with university and departmental policies.

• Serve as a member of the Tate Student Center Leadership Team.

Percentage of time 25 Duties/Responsibilities

Budget & Financial Management:

• Oversee the billing, purchasing, and budget processes for P&CS.

• Ensure invoices are ready for processing within two weeks of service performed and/or product(s) purchased.

• Monitor and reconcile account status reports on a monthly basis to ensure accuracy of all accounting processes and procedures.

• Provide budget updates and reports to Associate Dean of Students as necessary.

Percentage of time 25

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name Barrett Malone Recruitment Contact Email bmalone@uga.edu Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

• Resume/CV

• Cover Letter

• List of References with Contact Information

Optional Documents

Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact University HR (hrweb@uga.edu).

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.