Manager Prevention & Crisis Intervention

PIONEER CENTER for Human Services

Manager Prevention & Crisis Intervention

Department: Behavioral Health Job Status: Full Time

FLSA Status: Exempt Reports To: Director of Behavioral Health

Grade/Level: 9 Amount of Travel Required: 40-50%

Job Type: Regular Positions Supervised: Crisis Workers, Case Managers

Work Schedule:

M-F, 40 hours/week afternoon and/or evenings, with some flexibility

POSITION SUMMARY

The Manager Prevention & Crisis Intervention supervises the Crisis Workers and Case Managers, oversees the operations of the Prevention and Runaway and Homeless Youth Programs, and assures that clients needs are met through a trauma-informed and positive youth development approach. This role is responsible for compliance with program standards and regulations, monitoring and reporting grant progress, networking with community partners, and management of day-to-day provision and documentation of services to clients. The Manager Prevention & Crisis Intervention coordinates the 24-hour crisis response program.

Additionally, the Manager is responsible for networking with schools, districts, and community agencies to secure and maintain contracts for services, and for submitting accurate documentation for those services. The Manager collaborates with other managers and members of leadership at Pioneer Center and other community organizations to ensure standardization of quality service provision and compliance with applicable regulations and grants.

As a part of the Prevention and Runaway and Homeless Youth departments of the Behavioral Health pillar, the Manager Prevention & Crisis Intervention will adhere to the Mission, Vision, and Values of the Pioneer Center and philosophy of the Behavioral Health pillar. This philosophy emphasizes Trauma-Informed Care, Evidence-Based Practices, Strength-Focused Treatment, and Client-Centered Services. To achieve these standards, the Clinical Manager and all members of the Behavioral Health pillar must attend ongoing internal and external trainings and contribute to a culture of collaborative learning.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

Responsible for managing the 24-hour crisis response to runaway and locked out youth in McHenry County

Plans, implements, and monitors the Runway and Homeless Youth, Prevention, and Homeless Youth programs to ensure they meet grant requirements and standards

Facilitates reunification counseling and case management for runaway and homeless youth and their families

Networks with schools, districts, and community agencies to secure and maintain contracts for Prevention presentations, groups, and case management services

Ensures program compliance with FYSB, ICOY, Rule 132 and 140, DCFS, CARF, and other accrediting bodies.

Ensure provision and fidelity of the Let's Talk prevention curriculum and other prevention presentations and services

Manages staff productivity to established target %

Assures client satisfaction, including investigating complaints, resolving problems, and monitoring the delivery of service, informing Director of any complaints that may require OIG or DCFS investigations.

Maintains documentation of crisis calls and responses in the Electronic Health Record (EHR), the HMIS homeless portal, and internal tracker

Ensures the timely completion of required documentation for all intakes, including YASI assessment, registration documents, consents, releases of information, and other documents required by regulatory bodies.

Prepares written appraisal of staff job performance in a timely fashion

Ensures all programs meet safety and health requirements and informs the Director of Behavioral Health of all potential risk or adverse outcomes.

Schedules crisis and case management staff in staffing patterns adequate to meet program needs

Provides regular and ongoing supervision of staff at least monthly ensuring delivery of services in accordance with the trauma-informed care and positive youth development frameworks. This includes, but is not limited to: interviewing, training, scheduling, discipline and performance reviews.

Monitors spending for compliance with established budget; acquires approval for all budget related expenditures

Prepares and submits all necessary reports monthly and quarterly, including program reports, outcomes, contract requirements, and work plans according to internal, state, and federal requirements for Basic Center Program, CCBYS, Homeless Youth, United Way, and all other grants

Ensures program is delivered from a Trauma Informed Care approach, incorporating TIC principles into intake process, service delivery and staff and program oversight.

Addresses all client complaints in an appropriate and timely manner, according to established agency policy.

Attends internal and external meetings to foster and maintain relationships with community partners, funders, and other departmental leaders

Acts as a liaison with shelter placements for youth, including Pioneer Center's Homeless Services pillar, Shelter Inc., Allendale, and Youth Service Network of Rockford

Communicates referral information to the treatment team, Clinical Manager, Director, and Intake

Establishes and maintains working relationships with staff, other program managers, and community partners

Participates in ongoing training related to Runaway and Homeless Youth programming and legislation

Makes recommendations or assists in program development; plans, organizes, implements, and monitors program goals and objectives

Provides on-call coverage for Behavioral Health Services one week at a time, on a rotating basis

Communicates maintenance and repair needs to the Maintenance Manager via the Landport system or via email/call dependent on level of urgency

Follows HR policies and completes HR paperwork. Contacts HR with questions concerning either.

Regular, reliable, predictable attendance.

Performs all other duties as assigned by Supervisor.

Qualifications

POSITION QUALIFICATIONS

Competency Statement(s)

Detail Oriented

• Ability to pay attention to the minute details of a project or task.

Accountability & Dependability

• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight. Manages own time, priorities, and resources to achieve goals.

Confidentiality

• This position requires the ability to maintain strict confidentiality, including, but not limited to financial and agency information pertaining to Pioneer stakeholders.

Customer Oriented

• Ability to take care of the customers' needs while following company procedures.

Adaptability and Flexibility

• Adapts to changing business needs, conditions, and work responsibilities.

Creative & Innovative Thinking

• Develops fresh ideas that provide solutions to all types of workplace challenges. Resolves difficult or complicated challenges.

Decision Making & Judgment

• Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

Ethics & Integrity

• Earns others' trust and respect through consistent honesty and professionalism in all interactions.

Organized

• Possessing the trait of being organized or following a systematic method of performing a task.

Relationship Building

• Builds constructive working relationships characterized by a high level of acceptance, cooperation, and mutual respect. Builds and maintains client and customer satisfaction (internal and external) with the services offered by the agency.

Self-Motivated

• Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.

Teamwork

• Promotes cooperation and commitment within a team to achieve goals and deliverables.

Time Management

• Ability to utilize the available time to organize and complete work within given deadlines.

SKILLS & ABILITIES

Education: Bachelor's Degree or 5 years experience in Human Services

Experience: Minimum of 5 years progressive social services or crisis intervention experience. Knowledge of grant funded programming is preferred.

Minimum of 2 years supervisory experience.

Ability to develop and maintain recordkeeping systems and procedures. Ability to perform work in an organized fashion with focus on complete information and time related deadlines.

Excellent verbal and written communication skills. Ability to work with confidential material and maintain confidentiality.

Computer Skills: SmartCare or other EHR system, HMIS, Microsoft Office, Word, Excel, PowerPoint, Outlook

Certifications &

Licenses:

Other Requirements:

MHP required

Must be able to meet agency driver safety requirement of carrying personal vehicle insurance with the following limits:

$50,000 bodily injury, each person

$100,000 bodily injury, each accident

$50,000 property damage

PHYSICAL DEMANDS

N (Not Applicable) Activity is not applicable to this position.

O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/Carry

Stand O

Walk F

Sit F

Manually Manipulate O

Reach Outward O

Reach Above Shoulder O

Climb O

Crawl O

Squat or Kneel O

Bend O

Grasp F

Speak C

10 lbs or less O

11-20 lbs O

21-50 lbs N

51-100 lbs N

Over 100 lbs N

Push/Pull

12 lbs or less O

13-25 lbs O

26-40 lbs N

41-100 lbs N

Other Physical Requirements

Vision (Near, Distance, Color)

Sense of Sound

• Ability to hear verbal communications

WORK ENVIRONMENT

Typical office environment.

Frequent interaction with any stakeholder within the agency (i.e., supervisors, co-workers, clients, general public, outside agencies, etc.).

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described.

It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.