Manager, Pre-Sales Support (Inside Sales)

SAS Institute Cary , NC 27518

Posted 2 months ago



As our Manager, Pre-Sales Support you will be directly managing a team of Pre-Sales Support Engineers who provide sales consultation to SAS customers on our product and solution portfolio. You will assist in the creation and implementation of sales initiatives, optimal staffing for sales support execution and the establishment of best practices that drive SAS revenue.

Primary Responsibilities:

  • Hires, develops and retains pre-sales professionals with the necessary skills to drive our business forward.

  • Directly manages day to day activities of pre-sales staff and sales support activities.

  • Determines utilization of staff and resources to achieve sales goals.

  • Assigns areas of responsibility across team, including sales assignments or product specialty.

  • Responsible for consistent team-wide delivery of SAS technology and solution- messages to customers in sales engagements.

  • Provides overall leadership on initiatives and projects; coordinates with other business units & geographies to share best practices and approaches.

  • Ensures adherence to sales plans and strategies.

  • Assists and identifies key accounts, emerging technologies and initiative areas to determine strategies that maximize revenue.

  • Makes decisions for team in support of regional goals and objectives; referring to upper management on major issues.

  • Analyzes cost and effort of pre-sales support.

  • Supports and reinforces best practices, with heavy emphasis on sales methodologies and consistency across the team.

  • Works with sales management to fully qualify and manage the delivery of pre-sales Proof of Concept/Value engagements.

  • Creates with customer a business case on SAS technology & solutions and calculates value for the customer

  • Follows news/trends of SAS market to execute /fit SAS solutions and technology with business focus. (campaigns, sales initiatives)

  • Ensures pre-sales team participation in activities that provide a strong transition to post-sales process and customer adoption.

  • Administers all company policy and practices for employees in their organization.

  • Performs other duties, as assigned.

  • Communicates corporate marketing strategies and procedures of assigned company software products or market segments to sales and technical sales support staff and third-party relationships.

  • May recommend changes in strategy where and when appropriate.

  • Work with Field Strategy and Support organization to assure accurate, consistent delivery of marketing message and product capability message.

  • Provides consistent, ongoing input to Field Strategy and Support organization based on experiences and feedback from field sales engagements.

Knowledge, Skills and Abilities:

  • Ability to work with and lead a team.

  • Demonstrated understanding of hardware and software sales techniques and principles;

  • Demonstrated knowledge of at least one industry or market segment;

  • Knowledge of corporate/government software and hardware acquisition cycles and buying influences preferred.

  • Strong interpersonal and oral communication skills; demonstrated leadership skills.

  • Ability to work and learn independently;

  • Ability to travel.

  • Knowledge of sales methodologies and practices.

  • Knowledge of company's marketing concepts.

Education and experience Preferred:

  • Bachelor's degree, preferably in Business, Computer Science, or quantitative field.
  • 8+yrs of experience in technical sales, marketing, or support. Three years of experience selling, supporting, or using applications with SAS or similar technologies.
  • 2+ yrs of experience in a leadership role.

SAS looks not only for the right skills, but also a fit to our core values. We seek colleagues who will contribute to the unique values that makes SAS such a great place to work. We look for the total candidate: technical skills, values fit, relationship skills, problem solvers, good communicators and, of course, innovators. Candidates must be ready to make an impact.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Equal Employment Opportunity is the Law. Also view the supplement EEO is the Law, and the notice Pay Transparency

Equivalent combination of education, training and experience may be considered in place of the above qualifications. The level of this position will be determined based on the applicant's education, skills and experience. Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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Manager, Pre-Sales Support (Inside Sales)

SAS Institute